Customer Service E-Commerce

DARIEL FERMIN

New York, NY 332-***-**** ****************@*****.***

Core Competencies

Bilingual: Fluent English & Spanish Computer & Data Base Proficient Customer Service & Client Relations Administrative Support & Office Coordination Front Desk & Reception Management Professionalism Skills

Education & Certification:

Project Renewal Human Services Training Program, New York, NY 11/2024

Sexual Harassment Prevention Training Certificate of Completion

Mandl School, The College of Allied Health, New York, NY

Associate’s degree – Medical Assistant

Professional Experience

Paul Stuart, New York, NY 12/2024-06/2025

Stock/E-Commerce/Sales Associate

•Managed inventory by receiving, organizing, and restocking merchandise to maintain optimal product availability on the sales floor and online

•Processed e-commerce orders accurately and efficiently, coordinating with shipping and warehouse teams to ensure timely delivery

•Assisted customers both in-store and online by providing product information, answering inquiries, and recommending merchandise to enhance the shopping experience

•Utilized point-of-sale (POS) systems to complete sales transactions, handle returns, and process exchanges with professionalism and accuracy

Bowery Residence Committee, Queens, NY 02/2024 – 07/2024

Community Tech/Receptionist (Temporary Position)

Provided front-line support and technical assistance to community members, ensuring seamless operation of digital tools

Managed multi-line phone systems and greeted visitors, offering prompt, friendly service and directing inquiries to appropriate departments

Maintained accurate records of community interactions, technical requests, and service issues, ensuring timely follow-up and resolution

Monitored and maintained office equipment and technology, ensuring systems were up-to-date and operational to meet the needs of staff and community members

Solomon Page, New York, NY 05/2022 – 12/2023

Server/Dishwasher/Host

Provided exceptional customer service by greeting and assisting guests, taking orders, and delivering food and beverages promptly to ensure a positive dining experience

Collaborated with kitchen staff to ensure timely and accurate order fulfillment, maintaining efficient table turnover and reducing waiting times

Maintained cleanliness and organization of kitchen and dining areas by washing dishes, utensils, and kitchen equipment to support a smooth workflow for kitchen staff

Greeted and seated guests in a friendly and professional manner, managing waitlists and reservations to optimize seating arrangements and handled phone inquiries and reservations

ETC, New York, NY 05/2022 – 09/2023

Houseman

Maintained cleanliness and organization of public areas, hallways, restrooms, and back-of-house spaces, ensuring a welcoming environment for guests and staff

Monitored and restocked housekeeping supplies, ensuring adequate inventory levels and coordinating with management to reorder supplies as needed

Set up and arranged meeting rooms and event spaces for conferences, banquets, or special events, assisting with furniture placement, décor, and equipment setup

Old Navy, New York, NY 04/2021 – 02/2022

Associate Aide

Provided exceptional customer service by greeting and assisting customers, offering product recommendations, and ensuring a positive shopping experience

Assisted with inventory management, including stocking shelves, organizing product displays, and ensuring merchandise was neatly presented and easily accessible

Maintained store cleanliness and organization, including tidying fitting rooms, folding clothing, and ensuring all sales floors were visually appealing and well-stocked

Participated in visual merchandising by setting up seasonal displays and ensuring products were showcased in alignment with store branding and promotions

Mandl School, The College of Allied Health, New York, NY 06/2020-10/2022

Medical Assistant Externship

Assisted healthcare providers with patient examinations, ensuring comfort and preparation of patients by taking vital signs, recording medical histories, and preparing examination rooms

Performed routine laboratory tests and specimen collection, including blood draws, urine tests, and handling specimens for processing, maintaining accuracy and following safety protocols

Managed patient records and documentation using electronic health record systems, ensuring all patient data was accurately entered, updated, and maintained in compliance with HIPAA guidelines

Scheduled patient appointments and managed patient flow, coordinating follow-up visits, and ensuring smooth patient transitions between waiting, examination, and treatment areas

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