Customer Service Legal Assistant

Marsha Fields Customer Service Professional

********@*****.*** •682-***-**** • Fort Worth, TX 76112

Detail-oriented and highly organized Legal Assistant with extensive experience in federal government agencies, including the U.S. Small Business Administration (SBA) and Federal Emergency Management Agency (FEMA). Skilled in legal document processing, loan application review, customer service, and administrative support. Adept at handling sensitive information, maintaining regulatory compliance, and providing exceptional service to individuals and businesses: Areas of Expertise include:

Legal Document Preparation

Loan Application Processing

Customer Service & Dispute Resolution

Compliance & Regulatory Knowledge

Database Management & Record Keeping

Microsoft Office Suite

Government Systems

Problem Resolution

Interpersonal Skills

Professional Experience

U.S. Small Business Administration (SBA)• November 2020- 2023-Present – Fort Worth, TX

Legal Assistant

Provide administrative and legal support to attorneys and paralegals by processing legal documents, ensuring compliance, and verifying their completeness. Additionally, assist with enforced collection measures and loan recovery processes to protect government interests. Maintaining accurate records, updating databases, and drafting correspondence while handling inquiries from borrowers, guarantors, and legal representatives to facilitate efficient communication and case management.

Program Support Assistant

Processed business and economic injury loan applications, reviewed and organized applicant correspondence, and ensured accurate loan records. Additionally, verified tax transcripts, resolved discrepancies with the IRS, and effectively communicated with applicants to provide updates and address inquiries. Screened and processed loan applications for businesses and homeowners, managed electronic files to ensure accuracy, and facilitated communication between applicants and government agencies to streamline the application process.

Federal Emergency Management Agency (FEMA) –March 2019-November 2022 Denton, TX

Customer Service Representative

Assisted individuals and businesses affected by disasters by providing information on FEMA programs and financial assistance, resolving customer inquiries, and ensuring high service quality standards.

Insight Global – November 2019- March 2020- Irving, TX

Member Services Representative

Managed customer inquiries regarding healthcare services, facilitated physician changes and appointment scheduling, and provided comprehensive guidance on online portal registration and utilization to enhance user accessibility and experience.

Marsha Fields

Education & Committees

High School Diploma

New Life Education Center 1997

Diploma & Cosmetology License

I.T.S. Academy 2012

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