Customer Service Representative

Thamisis Rodriguez Robinson

Remote Customer Service Representative Sales & Service

*** * ***** **, *****, NY 10453

347-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Remote Customer Service Rep with a strong track record of supporting customers through complex and sometimes frustrating challenges. Known for my ability to listen without judgment, communicate with patience, and de-escalate with professionalism—while consistently achieving or surpassing KPIs in both quality and speed.

EXPERIENCE

Remote Customer Service Representative —Sales & Service AT&T — Remote 01/2020 – Present

• Managed high-volume inbound and outbound communication channels, including phone calls, live chats, and email, while maintaining composure and accuracy in a fast-paced, performance-driven environment.

• Identified customer needs through active listening and account analysis, recommending tailored products and services such as wireless plans, internet packages, and device upgrades to enhance the customer experience and drive revenue growth.

• Responded to customer inquiries with empathy and active listening, using account tools and product knowledge to quickly identify issues and deliver the most effective solutions—balancing customer satisfaction with performance goals.

Remote Customer Service Representative

WALMART — Remote 01/2015 – 01/2020

• Supported large volumes of incoming customer calls, ensuring timely and empathetic responses during peak event seasons.

• Earned praise for tone control and ability to calm upset callers while keeping resolution times efficient.

• Provided training and best practices to new reps on how to handle high-stress conversations with professionalism and care.

EDUCATION

Bronx International High School 2015

SKILLS

• Remote customer service & CRM navigation

• Tone control and conflict de-escalation

• Empathetic Customer Support

• Fast, accurate data entry (KPH/WPM)

• Patience with tech-challenged callers

• Script adherence & compliance awareness

• Emotionally grounded under pressure

• Sales & Upselling Techniques

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