Regulatory Compliance Customer Relations

John Kuhn

**** *********** **. **********, ******** 19804

Cell: 302-***-**** Email: ************@*****.*** Professional Summary

Results-driven Director of Operations with extensive experience in commercial and industrial construction, facilities management, and maintenance. Proven success in managing regional teams and overseeing large-scale projects, including managing subcontractors, field technicians, and customer relations. Expertise includes P&L management, forecasting, project estimation, and regulatory compliance. Adept at identifying opportunities for operational improvements and implementing innovative solutions. Exceptional leadership skills with a strong focus on team development and customer satisfaction. Experienced in both national and international operations, serving clients such as Northrop Grumman, Boingo, AT&T, Verizon, SBA, Crown Castle, Uniti Fiber, Ericsson, T-Mobile, American Tower, and PraxAir. Professional Experience

Director of Operations

Delaware Brick Co. – Wilmington, DE

August 2023 – Present

Lead operations across multiple states, ensuring alignment with company mission, vision, and core values.

Manage performance, strategic growth, and regulatory compliance for regional operations.

Develop and manage achievement objectives for each location regarding operational and financial performance.

Review and monitor key operating metrics and KPIs for performance evaluation.

Conduct regular executive meetings to develop, communicate, and implement Standard Operating Procedures (SOPs) for improved efficiency.

Director of Operations

TXR Global Technology Services – Remote

August 2022 – February 2023

Oversaw end-to-end project execution, including customer interaction, P&L responsibility, scheduling, and contractor coordination.

Ensured projects were completed according to specifications, codes, and within budget while meeting customer expectations.

Led teams on 5G upgrades, new colocations, steel reinforcement, and decommissioning projects.

Developed and procured Bill of Materials (BOM) for sites and ensured final inspections and punch walks were conducted with customers and contractors. Communications Consultant

Alpha North Solutions – Remote

August 2020 – July 2022

Established partnerships with communication contractors, ensuring optimal service delivery across area markets.

Managed vendor relations and ensured compliance with agreed Statement of Work (SOW) and service levels.

Director of Operations Northeast

Wireless Network Group – Northeast US

March 2009 – June 2020

Managed concurrent wireless projects, including P&L responsibility, schedule creation, and coordination with subcontractors.

Directed talent acquisition and resource allocation to meet the demands of ongoing projects.

Collaborated with project managers and construction managers to create customer bids and proposals. Wireless Construction Foreman

America Fujikura Limited – Northeast US

June 2005 – December 2008

Led day-to-day field operations for a team of 4 technicians, constructing, maintaining, and upgrading communication facilities.

Wireless Construction Foreman

TCCI – National

June 2000 – June 2005

Managed field operations and led a 4-person team in tower stacking, co-location installation, and decommissioning activities locally and nationally. Education

Bachelor of Science in Business Management

Rutgers University – New Brunswick, NJ

August 1997 – May 2002

Military Service

United States Marine Corps (USMC)

January 1996 – January 2000

0311 Rifleman, Squad Leader, 2nd Battalion, 8th Marine Regiment

Led a rifle platoon and developed leadership and strategic planning skills.

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