Customer Service Representative
Resume:
Jodie Haney
Cohutta, GA *****
*************@*****.***
Professional Summary
Self-motivated, enthusiastic leader, team player with more than 25 years of experience working with the public sector. Talent for relating to multiple constituencies at all levels of customer service. Work Experience
CSR - Customer Service Representative
United Enertech Corporation-Chattanooga, TN
February 2024 to Present
OMS, pricing program, plant traveler, Priority 1, rush lead time maintenance, returns and issues log, MSF, RGA
Admin Coordinator
Vision Hospitality
November 2023 to January 2024
· Go into Paycom, convert all employees' data into vision hospitality pay group system; includes documents, demographics, HR and dates and performance tracking. Project Assistant
National Seating and Mobility
September 2023 to November 2023
· Coordinates with the Funding Manager, Funding Supervisor, Branch Manager, Rehabilitation Technology Supplier (RTS), and other office support personnel to ensure all operational procedures are completed in accordance with company policy and within expected time frames.
· Responsible for the complete funding transaction cycle including Coding & Pricing, gathering information and documents pertinent to the funding package, ensuring that all documentation is in place, submission to the funding sources and collecting payer decisions including authorizations
Industrial Sales Administrative Assistant
Astec Industries-Heatec-Chattanooga, TN
January 2017 to September 2023
· Support regional sales managers, monthly COG’s, YTD reports, RFQ report and Quote maintenance, Yearly Bonus report calculation, expense reports, vendor set up, trade show coordination, customer schools, send out freight quotes, production meetings, certificate of insurance. Skills: Travel arrangements, office equipment, office administration, MS Word, MS PowerPoint, MS Excel, Expense Reports, Event Planning, and Communication. Express Employment-Chattanooga, TN
January 2016 to December 2017
Short term Temp assignments-Waldon Security, audited federal files; Leasing Agent at Hixson Apartments.
Case Manager
mother passed away Bankruptcy Affiliates Legal Services,-Chattanooga, TN January 2015 to December 2016
· Interview clients, calculate median income means test, run credit report and calculate debt, conduct credit counselling, calculate loan debt (transfer data to secured loan debt sheet), call courts for outstanding tax liens and law suits, print deed searches, created sign pages, maintain current/active client files, enter file data on schedule lists, all front end and back end work, clients concerns and issues. Academic Advisor
Mt. Sierra College-Monrovia, CA
February 2004 to December 2014
· Meet regularly with the student services team to coordinate departmental activities and project and to discuss student, faculty and departmental issues and concerns.
· Work closely with the department chairs in providing assistance with scheduling, faculty assignments, books, software and equipment. Listen to students’ problems and concerns and to actively seek to provide fair and equitable resolutions.
· Closely monitor student attendance and meet regularly to discuss academic difficulties.
· Ensure timely degree completion, Administer all college, state and federal academic policies and regulations. Promote student retention. Served on graduation committee, Cal Grant administrator. Sales and Meeting Space Coordinator
Embassy Suites Hotel-Downey, CA
January 2003 to December 2004
· Prepare contract, reports and group sales paperwork, maintained sales department filing and record keeping system (e.g. Trace Files).
· Assisted with the development and implementation of sales promotions, supervised a staff of three and calculated payroll, responded to telephone and in person inquiries, coordinated with reservationists to ensure groups were properly entered into the system, conducted local telemarketing programs to generate additional sales leads, greeted guests who were part of a group booking.
· Coordinated delivery of equipment/food for group meeting etc. Note: had to meet monthly sales revenue goal of $25,000.
Admissions Representative
Platt College-Eagle Rock, CA
January 2002 to December 2003
· Enrolled and recommended prospective students for colleges acceptance, had to meet all goals and conversion percentages; telemarketing; enrolment contracts; personal campus tours; interviews and selective enrolment counselling.
Realtor
Century 21 Westworld-La Mirada, CA
January 2000 to December 2002
· Residential Sales, purchase contract, listing agreements, counter offers, transfer discloser statements, inspection reports, escrow instruction, appraisal reports, final walk throughs, open houses and farming neighbourhoods.
Executive Personal Assistant
James Exonn & Co
January 1997 to December 2000
· Managed property, million-dollar art collection, collaborated with both Christie's and Sotheby's for Art consignments; managed files, documents, notes, transcription Education
B.A. in Communications
California State University - Bakersfield, CA
District; Volunteer at Barlow Hospital
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