Customer Service Technical Support
Resume:
Miranda Burson
Atlantic, IA *****
*********@*****.***
Professional Summary
Looking for a remote job that is not cold calling. Authorized to work in the US for any employer
Work Experience
Childcare Director/Owner
Busy Bees Childcare-La Center, WA
December 2021 to June 2025
• Supervised and cared for children ranging in age from infants to pre-teens
• Created a safe and nurturing environment for children, ensuring their well-being at all times
• Planned and implemented age-appropriate activities to promote physical, social, and cognitive development
• Engaged children in educational play through games, crafts, and storytelling
• Assisted with homework assignments and provided academic support as needed
• Maintained cleanliness of play areas, toys, and equipment to ensure a hygienic environment Remote Customer Service Representative
US Bank, Western Exterminator, Providence Health Plans-Remote April 2021 to December 2021
• Managed a high volume of incoming calls and emails from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction
• Collaborated with cross-functional teams including sales, billing, and technical support to address complex customer inquiries or concerns remotely
• Assisted remote customers with product recommendations based on their specific needs and preferences, resulting in increased upsell opportunities
• Provided step-by-step guidance to remote customers on how to navigate online platforms or use software applications effectively
• Effectively managed angry or dissatisfied remote customers by actively listening to their concerns, empathizing with their frustrations, and finding suitable solutions that exceeded expectations whenever possible
• Participated in regular training sessions/webinars provided by the company to enhance product knowledge as well as improve communication skills when dealing with remote customers Customer Service Associate
US Bank Branch, Starbucks, Subway, Capers Cafe, O'Reilly's, G&R Auto Wrecking-Portland, OR October 2012 to March 2020
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
• Processed returns and exchanges efficiently, maintaining accurate records and inventory levels
• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
• Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers
• Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
Education
College in Early Childhood Education
Remote
March 2021 to March 2023
Skills
• Toddler Care
• Quality Assurance
• Procurement
• Technical Support
• Research
• Management
• Upselling
• Training & Development
• Purchasing
• Classroom Management
• Early Childhood Education
• Childcare
• Teaching
• Pest Control
• Logistics
• Strategic Planning
• Project Management
• Process Improvement
• Curriculum Development
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