Business Analyst Project Management

Michael Signer Montréal, (Québec) *******.******@*********.** 438-***-****

PROFESSIONAL SUMMARY

Accomplished business analyst with expertise in systems analysis, computer programming, and business analysis across the banking, government, transportation, and telecommunications sectors. Extensive experience managing financial applications, streamlining workflows, and using data to drive strategic decisions. Proven ability to collaborate with cross-functional teams to deliver high-impact projects on time and within budget. Skilled at aligning organizational needs with technology solutions. A dynamic communicator combining analytical expertise with creativity to contribute to business transformation strategies.

Languages: English, French

TECHNICAL STRENGTHS

Systems analysis and evaluation

Transformation and innovation

Organizational communication

Business analysis

Accounting management (AR/AP)

Data management and programming (SQL, VBA, PSA)

Project management (SharePoint, Jira)

Change management and process improvement

Leadership and collaboration

IT service management (ITIL)

TECHNICAL SKILLS

Microsoft 365

Programming & Databases: Access, SQL, VBA, PSA

Project Management & Collaboration: SharePoint, Jira

IT Service Management: ITIL

Methodologies: Cascade methodology, Agile

Telecom Expense Management: OpenInvoice, TEM

PROFESSIONAL EXPERIENCE

Business Analyst, CGI Montreal, Quebec 2018 – 2023

Managed telecommunications billing for multiple clients, including Suncor, Ovintiv, and the University of Alberta, ensuring accurate billing practices and cost structure recommendations.

Led a team of three billing analysts, overseeing contract management, compliance, and ensuring accurate recordkeeping of expired contracts.

Delivered budget analysis and developed internal productivity applications to enhance operational efficiency.

Integrated Suncor data into S4 Hana and streamlined inventory management through API and OpenInvoice implementation.

Updated SQL queries for inventory and financial transfers to improve system integration.

CGI PROJECTS

Business Analyst, League Data Halifax, Nova Scotia 2023

Collaborated on customer data consolidation and migration to a new banking system, conducting GAP analysis and producing timeline reports.

Contributed to change management efforts and prepared managerial progress reports.

Business Analyst, Rio Tinto Montreal, Quebec 2022

Assisted in preparing cost proposals and budgets for migrating IT equipment to Microsoft 365, including the determination of subcontracted work portions.

Developed business plans, commercial proposals, and change management strategies for the migration project.

Business Analyst, BNP Paribas Montreal, Quebec 2014 – 2017

Led full development cycles (BRD, FSR, unit testing, UAT, implementation) to develop business solutions, with a focus on FATCA compliance and internal operating fund allocation.

Coordinated cross-functional teams on approximately 20 projects over four months, ensuring timely and accurate project completion.

Managed project documentation and delivered successful business analysis and reporting.

Programmer/Analyst, Canadian National Railway (CN) Montreal, Quebec 2010 – 2014

Developed and maintained Access 2007 applications, creating custom queries and ad hoc reports to support multiple departments.

Designed and deployed large-scale applications for CITRIX servers, ensuring seamless operation of critical systems including Purolator billing.

Conducted in-depth analysis and development for systems in finance, asset management, and disaster recovery.

VBA/SQL Programmer, City of Montreal Montreal, Quebec 2005 – 2009

EDUCATION & CERTIFICATIONS

MBA, John Molson School of Business 2004

CEC, Herzing Institute 1994

MIS Certificate, Concordia University 1992

B.Comm (Accounting), Concordia University 1982

B.A. (Economics), Concordia University 1980

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Michael Signer Montréal, (Québec) *******.******@*********.** 438-***-****

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