Business Development Sales Team

HASAHNEE JACKSON

**** ******** **., ****

*******@*****.*** 504-***-****

Summary

Experienced and driven leader with a strong background in team building, training, and mentoring. Proven success in sales, business development, and strategic planning across IT, hospitality, and non-profit sectors to drive revenue and exceed goals.

Experience

Hotel Theo New Orleans February 2025 - Present

Director of Sales

Manage the sales team to achieve/exceed budgeted revenues for current year, along with future year pre-booking goals.

Initiate and maintain a direct and aggressive sales effort to meet/exceed budgeted goals and achieve RevPAR and penetration growth.

Take hands-on responsibility for sales while also supervising daily activities of sales team members.

Provide leadership, mentorship, and training necessary to implement effective sales strategies.

Maximize all revenue streams for the hotel including group, corporate, leisure, and catering.

Drive direct sales efforts, conduct property tours, and represent the hotel at industry events and trade shows.

Establish and maintain strong client relationships and partnerships with key accounts.

Analyze sales metrics and prepare regular reports to evaluate performance and adjust strategy accordingly.

Carver Hotel Group September 2021 - Present

Taskforce Director of Sales – November 2024 – January 2025

Develop and execute strategic sales plans to achieve revenue targets and market share growth.

Lead, mentor, and manage a high-performing sales team to ensure consistent performance and professional development.

Identify new market opportunities and establish partnerships to drive business expansion.

Analyze market trends, customer needs, and competitive activity to inform sales strategies.

Collaborate with cross-functional teams, including marketing and product development, to align efforts and maximize impact.

Monitor sales performance metrics and implement corrective actions as needed to ensure objectives are met.

Foster long-term client relationships through effective communication, personalized solutions, and excellent service delivery.

Taskforce Conference Service Manager - September 2023 - February 2024

Coordinated all aspects of conference planning and execution, including budget preparation, vendor selection, and logistics management.

Acted as primary liaison between clients and venue staff to ensure smooth communication and event success.

Managed contracts, timelines, and event schedules to meet client requirements and organizational standards.

Conducted site inspections and worked with clients to tailor services to their specific needs.

Provided exceptional service to build long-term client relationships and drive repeat business.

Trained and supervised junior team members to maintain high standards of event execution.

Taskforce Executive Meeting Manager - April 2023 - August 2023

Planned and executed all aspects of corporate and social events, including budget management, vendor coordination, and client relations.

Developed tailored event strategies to meet client objectives and enhance guest experiences.

Managed contracts, timelines, and deliverables to ensure seamless event execution.

Conducted post-event evaluations to measure success and identify areas for improvement.

Trained and mentored junior staff to maintain high operational standards.

Maintained strong relationships with key stakeholders and vendors to streamline operations and secure favorable terms.

Taskforce Front Office Manager September 2021 - April 2022

Served as Interim Front Office Manager at various Sonesta Brand Hotels in Illinois, Arizona, Wisconsin, and Nevada.

Assisted group meeting planners and MSE managers in ensuring accurate numbers for contracted rooms.

Acted as liaison for Travel Managers and Directors of Revenue, monitoring inventory and generating reports such as forecasts and pace reports.

Amadeus Hospitality June 2022 - March 2023

DELPHI.fdc Training Specialist

Delivered onsite and remote training for Amadeus Advanced suite of hospitality products.

Provided customized solutions and creative training sessions for diverse client needs.

Ensured smooth transitions during system installations and maintained high client satisfaction.

Sodexo - Loyola University January 2021 - September 2021 (currently Oct 2024 - present)

Dining Service Supervisor

Managed a diverse team, ensuring seamless daily operations in a high-volume dining environment.

Implemented food safety protocols and conducted regular training to maintain high standards.

Oversaw procurement, inventory control, and budget management to optimize costs.

Supervised payroll processing to ensure accurate and timely compensation for staff.

Directed hiring procedures, including interviewing, onboarding, and training new employees to build a cohesive and skilled team.

Catering Coordinator

Directed catering events ranging from coffee breaks to VIP plated meals.

Developed and costed menus, priced events, and managed billing processes.

Hired, mentored, and trained catering and frontline staff, fostering a high-performance team.

Cultivated ongoing client relationships to drive confidence and loyalty.

Resolved customer complaints promptly, ensuring client satisfaction and retention.

Coordinated multiple events using a systems-based approach to meet timelines and deliver quality services.

Additional Roles

DELPHI.fdc Training Specialist (ENG Infotech, Jun 2019 - Apr 2020)

Dining Assistant Manager (Aramark, Aug 2018 - May 2019)

Catering Coordinator (Aramark, May 2018 - Aug 2018)

Convention Service Manager (Omni Riverfront Hotel, Jul 2017 - Apr 2018)

Catering Sales Manager (Centerplate, Aug 1999 - Jul 2017)

Education

Sarah T. Reed

HS Diploma, 1990

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