Client Service Customer
Resume:
Devonae' M. Servance-Booth
Houston, TX, *****
****************@*****.***
Professional Summary
Seasoned Executive Administrator with over 10 years of experience in transportation planning and architectural engineering, coupled with more than five years of expertise in the financial industry as a member specialist. Known for fostering team collaboration, implementing innovative solutions, and delivering exceptional client service. Skilled in organizational leadership and problem-solving. Currently seeking opportunities in financial marketing, recruiting, or client consulting to leverage proven expertise and drive impactful outcomes.
Key Skills
Strong communicator with meticulous attention to detail
Skilled in client relations, project coordination, and organizational efficiency
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Adobe Pro X, SAP, and SharePoint
Expertise in the financial industry software and systems
Education
Doctor of Business Administration (In Progress, 12 hours, GPA: 3.0) – Trident University International
M.A. in Business Communication (Entrepreneurship) – Jones International University, 2013 (Magna Cum Laude)
B.B.A. in Marketing – University of Houston, 2001
Certifications
ERG Leadership – Employee Resource Group
Mentor Collective – Mentoring
Adult CPR AED – Valid (2014–2016)
Professional Experience
Member Care Specialist – TDECU August 2019 – March 2025
Delivered exceptional customer service by responding to inquiries regarding accounts, product offerings, and credit union policies, ensuring member satisfaction.
Followed standardized call handling procedures to maintain quality and consistency in member interactions.
Conducted research using various systems and databases to resolve account issues efficiently and provide accurate solutions.
Recommended tailored services and solutions to enhance members’ financial well-being, including wealth referrals and loan analysis.
Processed updates related to beneficiary accounts and Power of Attorney documentation with precision and compliance.
Educated members on digital self-service tools and resolved technical issues, showcasing proficiency in troubleshooting and technology adoption.
Assisted with mortgage account inquiries and provided guidance to streamline member experiences.
Consistently exceeded performance metrics in areas such as MOS call flow, quality assurance, and process accuracy.
Executive Administrator – HDR Architecture Engineering 2007–2012
Managed administrative functions for transportation and engineering projects, supporting 25+ sub-consultants.
Organized safety meetings, newsletters, and marketing proposals, enhancing operational efficiency.
Receptionist/Admin Assistant – ConocoPhillips 2014–2015
Coordinated participant registration and maintained compliance through Easy Lobby database.
Facilitated logistics and ensured security adherence for participants and visitors.
Customer Service Associate – American General Valic 1998–2001
Managed over 2,500 monthly client requests with precision and efficiency.
Trained and mentored team members, boosting performance and client satisfaction.
Affiliations & Community Involvement
Phi-Kappa Delta Forensic Debate Member
Volunteer mentor and active community leader
Contact this candidate