Case Management Technical Support
Resume:
Kadiatou Sow
Brooklyn, New York
*************@*****.***
Summary:
● Experienced in case management, exit planning and completed individualized exit service plans that are culturally sensitive.
● Skilled in completing case notes, data, and information in the Salesforce/Exit Planning case management system.
● Proficient in Exit Planning, Intake and Assessment. Skills:
● Fluent in French, Fulani/Pular & English
● Bilingual in Spanish
● Exit Planning
● Salesforce, including Central Intake
Education:
● Bachelor of Technology in Computer Information System at NYC College of Technology, Brooklyn, NY June 22 Certification
● Google (Technical Support Fundamentals)
Working Experience:
The Hall – Shelter for Asylum Seekers (Cherokee Federal/Team Hope) Apr 24 - Present Caseworker III (Exit Planner)
● Conduct comprehensive case support including resettlement engagement for a complete exit plan.
● Provide casework support services to assist clients resettling within communities, without relying on City’s provided housing.
● Complete culturally sensitive client needs assessments.
● Complete individualized exit service plans that are culturally sensitive.
● Maintain contact with clients/asylum seekers in the care of Health and Hospitals Corp at designated HERRC facility.
● Provide reconnections in order to reconnect clients with family members in other states.
● Provide services outside of Government programs.
● Complete referrals to community-based programs and organizations.
● Completes case notes, data, and information in the Salesforce/Exit Planning case management system.
● Use interpretation and translation services to effectively communicate with persons who speak other languages.
● Complete referrals to immigration legal services.
● Make Asylum and TPS appointments with the Red Cross.
● Complete other tasks as necessary to facilitate delivery of necessary services to clients. Roosevelt Hotel – Arrival Center for Asylum Seekers (DocGo) Jan 23 – Apr 24 Field Operation Supervisor
● Conducted daily field checks on crews and ensured that operational standards are met.
● Assisted staff to help asylum seekers get registered in the system and transition out of the city’s shelters when needed.
● Provided training to new Admins and assisted with managing call-outs and lateness, by contacting staff to fill operational gaps.
● Completed daily operation reports and attended all meetings as required.
● Completed tasks assigned by operation managers in a timely manner. Bilingual Admin — (DocGo) Nov 22 – Jan 23
● Conducted first contact interviews with immigrants newly arriving to NYC at the Roosevelt Hotel Arrival Center.
● Registered and conducted intakes for single adults, childless couples, and families with children.
● Referred clients to resources, including but not limited to medical services, social services, DHS (Department of Homeless Services), and reconnections to be relocated with family members residing in other locations within
● the United States.
● Translated and liaised for immigrants from various African countries such as, but not limited to, Guinea, Senegal, Mauritania, Ivory Coast, Togo, Chad, and Morocco.
● Scanned QR codes into the database system, a proper maintained count for all clients that enter and leave the hotel. Translated from French, Pular/Fulani into English for coworkers as well as my direct supervisor and upper management.
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