Office Clerk Operations

SYMONE ALLEN

E: ******.*****@*****.***

P: 872-***-****

A: Chicago, IL 60623

PROFESSIONAL SUMMARY

Office professional with strong background in administratively supporting office operations and enhancing workflow efficiency. Consistently contributes to achieving organizational objectives through proficient document management and effective communication. Known for fostering collaborative environment and adapting to dynamic workplace demands, with reliable multitasking and problem-solving abilities.

WORK HISTORY

Sciolex - General Office Clerk Chicago, IL 06/2024 - Current

Maintained confidentiality while handling sensitive information across various departments within the organization.

Efficiently manage and process high volume of immigration meticulous adherence to USCIS guidelines and contributing to smooth office operation of office functions.

Retrieve and bundle government requested files and stage files.

Perform relative tasks to prepare for conducting naturalization ceremonies, including printing and distribution of naturalization and retrieve documentation from applicants.

Provide support for ceremonies such as, escorting applicants and collecting green cards, processing forms and applicants used in application process.

Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.

Biolife Plasma Center - Medical Screener/Sample Processor

Chicago, IL • 07/2023 - 12/2023

Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.

Maintained clean, neat and properly sterilized work area.

Conducted basic screening procedures to verify compliance with donation criteria.

Maintained up-to-date knowledge of industry best practices, ensuring high-quality care for all patients served.

Opened and updated files with current donor information.

Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.

Optimized storage systems for processed samples, ensuring easy access and retrieval when required for further analysis or reference.

Maintained safety standards within the laboratory while handling hazardous materials, adhering to strict protocols, and providing guidance to colleagues.

Reduced sample processing time by developing a more effective labeling system for samples and documentation.

Provided comprehensive training to new Sample Processors, increasing their productivity levels within a short period of time.

Demonstrated exceptional attention to detail while processing high volumes of samples daily, maintaining a consistent level of quality control throughout all tasks performed.

Exela Technologies - Mail Clerk/Front Desk Agent

Chicago, IL • 03/2022 - 07/2023

Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.

Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.

Enhanced customer satisfaction through timely and accurate mail distribution within the organization.

Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.

Labeled packages with clear, correct information to reduce mailing errors.

Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Maintained high levels of confidentiality, securely handling sensitive documents.

Enhanced team productivity by organizing mailroom operations and reducing clutter.

Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Resolved guest issues promptly, resulting in positive feedback and return visits.

Welcomed each new arrival pleasantly and confirmed reservations and identification.

Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.

Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.

Artis Senior Living - Concierge Chicago, IL, 02/2018 - 08/2020

Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Maintained front desk's concierge book to provide visitors with access to relevant local information.

Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

Assisted in planning and executing special events, contributing to memorable guest experiences.

Responded to guest inquiries and complaints, resolving issues to maintain high service standards.

Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.

Facilitated and coordinated transportation services for guests.

Adecco Staffing - Patient Care Coordinator (remote)

Chicago, IL • 12/2017 - 01/2018

Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.

Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.

Navigated computer systems efficiently to access information quickly, providing exact responses during customer interactions.

Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.

Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.

Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.

Provided personalized assistance to customers, boosting overall satisfaction and retention rates.

Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.

Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.

Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.

Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Exhibited high energy and professionalism when dealing with clients and staff.

Sought ways to improve processes and services provided.

Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.

Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.

Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.

Explained upcoming treatment preparation, instructions, and other facts to patients.

Worked with patients to schedule tests and procedures.

Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.

Followed document protocols to safeguard confidentiality of patient records.

Processed payments using cash and credit cards, maintaining accurate records of transactions.

Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Toys"R"Us - Sales Agent (Remote)- Chicago, IL • 09/2014 - 06/2018

Developed strong relationships with clients through excellent customer service and regular followups.

Assisted call-in customers with questions and orders.

Explained features and advantages of toy products or services to promote sales.

Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Increased sales revenue by consistently meeting and exceeding sales targets.

Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

Met existing customers to review current services and expand sales opportunities.

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Set and achieved company defined sales goals.

Monitored service after sale and implemented quick and effective problem resolutions.

Attended monthly sales meetings and quarterly sales trainings.

Recorded accurate and efficient records in customer database.

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Circle K - Customer Service Cashier Chicago, IL 09/2013 - 01/2014

Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Processed customer orders and accurately handled payment transactions.

Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Utilized POS system to handle customer cash and credit card transactions.

Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Trained new cashiers, enhancing team efficiency and accuracy in transactions.

Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Enhanced customer experience by providing prompt and accurate transactions.

Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.

Participated in regular inventory counts, ensuring accuracy in store stock levels.

Familyworks - File Clerk Chicago, IL 06/2012 - 09/2012

Assisted with document scanning and imaging projects to support accurate file back-up.

Identified and corrected inconsistencies in filing systems for increased accuracy.

Examined, categorized, and sorted incoming documents.

Sorted and classified documents into appropriate filing systems for increased traceability.

Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Located and retrieved requested documents in accordance with established policies.

Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.

Monitored and updated filing systems to meet organization standards.

Created, implemented and monitored filing systems for easy retrieval of records.

Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.

Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.

Maintained physical and computer-based filing systems.

Organized physical storage spaces for optimal use, maximizing available room for new document additions.

SKILLS

Scheduling appointments

Filing systems

Maintaining records

Typing speed

Document management

Customer service

Verbal and written communication

Time management

Attention to detail

Telephone etiquette

Listening skills

Administrative support

Work prioritization

Filing

Front office management

Multi-line telephone systems

Skilled in Microsoft

Mail sorting

Mail handling

Record keeping

Data confidentiality

Microsoft office

EDUCATION

Ada S McKinley

Chicago, IL • 08/2013

High School Diploma

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