Customer Relations Shuttle Driver
Resume:
JEFFREY
DODSON
**********@*****.***
Nashville, TN 37217
Dynamic and dedicated professional with extensive experience as a Shuttle Driver at Radisson Hotel, excelling in passenger transportation and customer relations. Proven ability to optimize routes and ensure timely service, enhancing guest satisfaction. Skilled in vehicle inspection and maintenance, with a strong commitment to safety and efficiency in all driving conditions.
PROFESSIONAL SUMMARY
SKILLS
• Punctuality
• Fuel efficiency
• Preventive Maintenance
• Passenger assistance
• Safe driving
• Customer relations skills
• Passenger transportation
• Inclement weather driving
• Defensive driving
• Vehicle inspection
• GPS navigation
• Adaptable routes
• Valid state license
• Guest relations
• Airport operations
• Hotel procedures
• Fuel logs
• Loading and unloading luggage
• Scheduling pickups
• Pickup and drop-off scheduling
• Adjusting routes
• Efficiency and time management
• Commercial driving
Whites Creek High School
Nashville TN • 05/1992
EDUCATION
Class A commercial driver license
with hazmat and tanker
endorsements
CERTIFICATIONS
Radisson Hotel - Shuttle Driver
Nashville, TN • 03/2022 - Current
WORK HISTORY
Operated shuttle transportation efficiently between hotel and local attractions.
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• Ensured guest satisfaction through timely and courteous service. Maintained cleanliness and functionality of shuttle vehicles regularly.
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Assisted guests with luggage, providing a seamless travel experience.
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Collaborated with hotel staff to coordinate transportation schedules effectively.
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Monitored traffic patterns and adjusted routes for optimal efficiency.
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Provided local area information to enhance guest experiences during transit.
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Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
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• Maintained clean and neat shuttle for passenger comfort.
• Operated with safety and skill to avoid accidents and delays.
• Transported customers to and from Location.
Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
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Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
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Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
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Recorded accurate trip logs for management review, facilitating effective oversight of daily operations.
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Displayed excellent problem-solving abilities when faced with unexpected route detours or closures due to construction or accidents.
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Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
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Supported team members during peak hours or absences, maintaining consistent service levels across shifts.
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Operated wheelchair lifts as needed, ensuring accessibility for all passengers regardless of physical limitations or disabilities.
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Averitt Express - Delivery Driver
Nashville, TN • 06/2014 - Current
Delivered shipments efficiently, ensuring timely arrival and customer satisfaction.
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Operated delivery vehicle in compliance with safety regulations and company policies.
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Managed route planning to optimize delivery schedules and reduce delays.
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Assisted in loading and unloading freight, maintaining proper handling procedures.
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Communicated effectively with dispatch to report status updates and any issues.
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Maintained accurate delivery logs, documenting mileage and fuel usage consistently.
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Conducted pre-trip inspections on vehicles to ensure operational safety and reliability.
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Provided exceptional customer service during deliveries, fostering positive client relationships.
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• Delivered packages to customer doorsteps and business offices. Completed on-time deliveries by choosing best and most efficient routes.
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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
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Improved customer satisfaction by ensuring timely and accurate deliveries of products.
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Operated vehicle safely in highly congested areas with no traffic violations.
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Maintained upbeat, positive attitude in busy, customer-focused environment.
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Loaded truck and properly secured items to prevent damage for deliveries.
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Worked scheduled hours as required and took on available shifts during holidays and busy periods.
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Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
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