Customer Service Property Management

Objective:

Experienced and dependable professional with 20+ years supporting property management operations, affordable housing programs, and administrative services. Proven success managing resident relations, coordinating inspections, processing documentation, and supporting high-volume customer service. Adept at working remotely and independently with a strong record of accuracy, organization, and results. Seeking a remote role in office administration, housing support, or property management.

Technical Skills:

Remote Office Administration

Property & Tenant Support

Housing Voucher Programs (HCV/Section 8)

Rent Collection & Lease Coordination

Maintenance & Inspection Scheduling

Microsoft Office Google Workspace CRM Tools

Compliance with HUD & Local Housing Regulations

Strong Communication Detail-Oriented Time Management

Education:

Pleasantville High School – Pleasantville, NJ

G.E.D. Recipient

Professional Experience:

Assistant Property Manager

Spring Oaks – Atlantic City, NJ June 2022 – November 2024

- Managed day-to-day operations for a 100+ unit property, responding to tenant needs and coordinating with maintenance staff

- Collected and processed rent payments with 95% on-time payment rate during tenure

- Scheduled over 150+ inspections and service requests annually, reducing backlog issues by 40%

- Maintained digital files and communications, ensuring accurate records for compliance and audits

Housing Specialist

Atlantic City Housing Authority – Atlantic City, NJ October 2013 – June 2022

- Supported over 300+ families annually with housing applications, recertifications, and voucher distribution

- Reduced processing time for applications by 25% through improved documentation tracking

- Maintained 100% compliance on HUD audits for three consecutive years

- Coordinated inspections and worked directly with landlords to resolve housing issues in a timely manner

Customer Service Representative

Comcast Cable Company – Pleasantville, NJ May 2007 – April 2012

- Assisted 60–80 customers daily with account support, service scheduling, and technical questions

- Recognized for consistently maintaining high customer satisfaction ratings

- Processed inventory and equipment returns, ensuring accurate tracking and reducing shrinkage

Human Resources Specialist

Tropicana Casino and Hotel

Atlantic City, NJ April 1998 – March 2007

- Managed onboarding and HR services for 300+ employees

- Assisted with payroll, benefits, and training programs, helping increase employee retention rates

- Supported job fairs and orientation sessions with up to 50+ candidates at a time

- Ensured all documentation met compliance standards and company policy

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