High School Customer Care
Resume:
EMY JOY L. LIBUNA
**************@*****.***
Objective:
Pursuing opportunity which allow me to growth personally, while effectively utilizing my versatile skill to help in achieving the goal of the company.
PERSONAL DATA:
Age: 32 yrs. old
Gender: Female
Birthdate: January 19, 1993
Address: Brgy. Naga, Pototan, Iloilo
Religion: Roman Catholic
Civil Status: Married
Spouse: Warren John Libuna
Height: 5'5
Weight: 60 kgs
Father’s Name: Carlos Labanero
Occupation: Deceased
Mother’s Name: Jaydeliza Labanero
Occupation: Housewife
EDUCATIONAL ATTAINMENT:
College:
Bachelor of Science in Tourism Management
University of San Agustin
General Luna St. Iloilo City
A.Y. 2010-2014
Secondary:
JAMABALUD NATIONAL HIGH SCHOOL
Brgy. Jamabalud, Pototan, Iloilo
A.Y. 2006-2010
Primary:
JAMABALUD ELEMENTARY SCHOOL
Brgy. Jamabalud, Pototan, Iloilo
A.Y. 2000-2006
AWARD:
With Honors
Grade 1 to 6
With Honors
1st Year to 4th Year High School
Leadership Awardee
Jamabalud National High School
Most Outstanding Student
Jamabalud National High School
Dean’s List
Bachelor of Science in Tourism Management
University of San Agustin
WORK EXPERIENCE:
On – The – Job Training
Philippine Airlines
April 19 to May 18,2013
On – The – Job Training
People’s Hotel
June 11 to July 13, 2013
Account Officer
Card Bank Inc.
Passi, Iloilo
November 6- April 10, 2014
Front Desk Clerk
Hotel Edmundo
Pototan, Iloilo
September 26, 2016 – March 17,2020
Collection Finance specialist
Convergent Nearsol
Business Park, Megaworld, Iloilo
December 7, 2020- July 7, 2022
Customer Care / Retention
TeleTech Iloilo
SM Strata, Mandurriao, Iloilo City
July 22,2022 - April 21,2024
SEMINAR/TRAININGS ATTENDED:
National Leadership Training
Teachers Camp, Baguio City
September 2-7, 2009 & September 5- 10,2010
Regional Leadership Training
Iloilo National High School
A glimpse to Tourism Industry
February 28,2013
Sarabia Manor Hotel and Convention Center
A Travel Agency Business: The Role in the Society
Conference Room, University of San Agustin
May 9,2013
Total Quality Management Seminar for Hospitality and Tourism
October 8,2012
University of San Agustin
SKILLS:
Computer Literate:
Microsoft Word, Excel and PowerPoint
Language
English
Tagalog
Basic Mandarin
Character References:
Ms. Kenneth Kaye Benadero
Front Desk Supervisor
Hotel Edmundo
Ms. Mariel Lozada
Former Operation Manager
Hotel Edmundo
Chloe Catunao
Team Leader
Nearsol, Iloilo
Larry Londonio
Team Leader
Ttec Iloilo
Mr. Romel Sigre
Brgy. Councilor
Brgy. Naga, Pototan, Iloilo
I hereby certify that the above information is true at the best of my knowledge and belief.
EMY JOY P. LABANERO
Applicant
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