Customer Service Sales Representative

Mary Wanjiru

011******* / 079*******

***********@*****.***

Thika, Kiambu, Kenya

Career Objective

Motivated and friendly customer service professional with hands-on experience assisting clients in retail environments. Skilled in communication, conflict resolution, and providing excellent customer support. Seeking a dynamic role in a growing company where I can apply my skills and learn more.

Work Experience

Customer Assistant – Jane's Boutique, Nyeri

Jan 2022 – Jan 2023

- Helped customers choose products and managed inquiries.

- Handled cash and mobile payments.

- Maintained clean displays and organized stock.

- Resolved customer complaints with patience and professionalism.

Support Staff – Bright Favoured Jewels School, Kiambu

2024

- Assisted teachers and staff in daily school operations.

- Helped manage children during class and playtime.

- Maintained cleanliness and order in classrooms.

- Supported administrative tasks when needed.

Education

Kiriti Secondary School – KCSE Certificate

Completed: 2022

Online Certifications

Customer Service Full Course

Network Creative Courses – Completed: 2025

- Trained in effective communication, problem-solving, and customer engagement.

Basic Computer Skills

Waka WiFi Training Centre

- Learned Microsoft Word, email usage, internet browsing, and typing.

Skills

- Excellent communication and listening

- Problem-solving & conflict resolution

- Time management

- Customer relationship management

- Basic computer literacy (Microsoft Office, Internet, Email)

Languages

- English – Fluent

- Kiswahili – Fluent

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