Remote

VitalChek / LexisNexis Risk Solutions, Remote

•Customer Service Representative (Overnight)

• June 2023 - Present

Provided high-volume inbound phone support assisting customers in ordering official government-issued vital records, including birth, death, marriage, and divorce certificates. Veriy dentity and process sensitive information in accordance with HIPAA, PCI-DSS, and internal data privacy regulations. Maintain detailed documentation of each call in the CRM system, ensuring accuracy and compliance. Resolve escalated issues related to delayed orders, incorrect documentation, and verification discrepancies. Demostrate a calm and professional tone of voice in all overnight shift interactions, supporting customers across different time zones. Work independently with minimal supervision while maintaining departmental performance metrics and KPIs. Westwood Holdings LLC, Hollywood, CA -

•Property Manager

•August 2019 - June 2023

Ensured the smooth running of a 96-unit community in a fast-paced environment. Oversaw all operations including maintenance, capital improvements, leasing, budgeting, service contracts, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, and audits. Provided superior customer service and communication to residents and prospects, enhancing satisfaction,reputation, and profitability. Cirrus Financial Equities, Koreatown, CA -

•Property Manager

•June 2016 - August 2019

Managed operations of a large residential community with full oversight of daily property functions. Entered maintenance requests into Yardi Voyager, conducted inspections, posted rent, and managed legal notices and evictions. Increased revenue through effective marketing, renewals, and tenant retention strategies. Sussex Capital Group, Winnetka, CA -

•Property Manager

•June 2013 - June 2016

Leased units, collected rent, handled bank deposits, and coordinated all maintenance operations. Walked properties to ensure quality and oversaw make-ready unit turnovers. Prepared reports for ownership and resolved tenant disputes efficiently.

Hotel Beverly Terrace, Beverly Hills, CA -

•Night Auditor / Night Manager

•February 2008 - May 2013

Delivered exceptional guest services in a boutique hotel setting. Balanced all financial transactions, completed nightly audits, trained new hires, and managed front desk responsibilities overnight. Handled credit card summaries and emergency situations with efficiency and discretion. Education

•Santa Monica College - 2005-2009

-B.A., Business Administration

•William S. Hart High School -

1997-2001

-Diploma

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