Account Manager Call Center

Sharon Khadaran

*** ******* ****** **, ********, GA 30268

404-***-**** *******@*****.***

Professional Summary

Dynamic and results-oriented Account Manager with over 15 years of experience driving revenue growth and client retention in B2B, call center, and consumer sales environments. Proven track record of exceeding sales quotas, resolving complex customer issues, and building long-term relationships through consultative selling. Adept at using CRM platforms and data-driven strategies to enhance client satisfaction and operational efficiency.

Core Competencies

B2B Sales & Account Management

KPI & Quota Achievement

Client Relationship Development

Call Center & Escalation Management

CRM Systems & Data Reporting (Salesforce, BOCRIS, Siebel)

Cross-Functional Team Collaboration

Cold Calling & Lead Generation

Financial Reporting & Payment Processing

Professional Experience

England Logistics – Riverdale, GA

Account Manager III 2024 – Present

Manage a national portfolio of commercial fuel accounts, overseeing credit reporting with Dun & Bradstreet.

Customize bundling solutions that increased client savings by an average of 15%.

Process funding, rebates, and payments, supporting over $1M in annual fuel transactions.

Deliver B2B consultative sales and support, maintaining a client satisfaction rate of over 95%.

Fleetcor – Peachtree Corners, GA

Account Manager, B2B (Contract) 2018 – 2024

Managed up to 120 client accounts, promoting expense management solutions and surpassing monthly sales quotas by up to 30%.

Conducted over 100 cold calls weekly, converting an average of 18% into active accounts.

Provided in-depth training and technical support, maintaining a 92% retention rate across assigned clients.

Handled escalations and resolved client issues within 24 hours on average.

AT&T – Atlanta, GA

Consumer Sales & Service Associate 2008 – 2018

Generated over $100K annually in billed revenue through consultative selling and cross-functional customer support.

Delivered support across billing, technical issues, and product orders while upselling services.

Leveraged CRM tools including BOCRIS and Siebel to handle over 100 customer interactions daily.

Recognized for maintaining compliance with FCC standards and exceeding sales targets.

Mind Games – Lithonia, GA

Perfume Specialist 2025 – Present

Represent a luxury fragrance brand, tailoring scent experiences to individual customer profiles.

Surpassed monthly sales targets by 20%+ through product expertise and upselling strategies.

Built a repeat customer base through strong client rapport and high-touch service delivery.

Education

Bauder College – Atlanta, GA

Associate Degree, Interior Design 2003

Technical Proficiencies

CRM Tools: Salesforce, BOCRIS, Siebel, System X

Productivity: Microsoft Office Suite, SharePoint, Adobe, QlikView

Telephony & Network: RingCentral, iConnect, LAN/WAN, TCP/IP

Financial Platforms: Dun & Bradstreet reporting, payment portals

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