Customer Service Front Desk
Resume:
Beatrice Dougherty
San Fransisco, CA *****
**********@*****.***
Professional Summary
●
● Proven expertise in managing patient scheduling, optimizing clinic flow, and enhancing patient satisfaction.
● Proficient in utilizing electronic medical record (EMR) systems for accurate appointment management, including rescheduling and confirming appointments while prioritizing urgent cases.
● Skilled in effective communication with patients and medical providers to coordinate seamless clinic operations, verify insurance information, and ensure compliance with HIPAA standards.
● Recognized for delivering exceptional customer service in previous roles, fostering positive interactions, and resolving inquiries efficiently.
● Committed to contributing to a supportive and organized healthcare environment. Skills:
•Patient Scheduling •EMR Proficiency •Customer Service •HIPAA Compliance •Appointment Management •Effective Communication •Insurance Verification •Multi-tasking •Conflict Resolution •Team Collaboration •Clinic Operations
•Time Management •Data Entry •Patient Interaction •Administrative Support Education:
● Hilltop High School • San Francisco, CA Sept 1999 - Mar 2001
● City college and • San Francisco, CA Apr 2015 - Present Incomplete Associates
Professional History
Medical Receptionist
SFDPH/RAMS
● Managed and coordinated the scheduling of patient appointments, ensuring optimal clinic flow and minimizing wait times.
● Utilized electronic medical record (EMR) systems to accurately schedule, reschedule, and confirm patient appointments.
● Prioritized and adjusted appointment schedules in response to urgent cases, cancellations, and no-shows, maintaining high efficiency.
● Communicated with patients to confirm appointment details, provide reminders, and handle any scheduling conflicts or changes.
● Coordinated with medical providers to align their availability with patient appointment needs, ensuring efficient clinic operations.
● Handled referrals and coordinated follow-up appointments, ensuring patients received necessary services across multiple departments.
● Verified insurance and patient information before scheduling, ensuring eligibility and accurate billing processes.
● Worked closely with medical and administrative teams to ensure smooth coordination between departments for patient scheduling.
● Provided patients with information regarding appointment preparation, directions to the facility, and necessary paperwork.
● Maintained accurate and up-to-date scheduling records, ensuring compliance with patient confidentiality and HIPAA standards.
Feb 2020 - Feb 2023
Dedicated Medical Receptionist with over three years of experience in healthcare administration. Customer service May 2018 - Jan 2020
Asian nieghbor hood design
● Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
● Assisted clients in navigating available services and resources, ensuring their needs were met.
● Managed incoming calls and emails, offering solutions and handling customer concerns with professionalism.
● Maintained accurate records of client interactions and escalated issues when necessary.
● Collaborated with team members to enhance service processes and improve overall client experience. Personal Shopper July 2016 - April 2018
Instacart
● Shopped for and delivered groceries based on customer orders, ensuring accuracy and timeliness.
● Communicated with customers to confirm product preferences, substitutions, and delivery instructions.
● Maintained excellent customer service by responding promptly to inquiries and providing personalized shopping experiences.
● Handled multiple orders simultaneously, managing time effectively to meet delivery deadlines.
● Ensured proper handling of groceries, including perishables and fragile items, to maintain product quality during transport
Barista Oct 2014 - June 2016
Starbucks
● Prepared and served a variety of coffee and espresso drinks, following customer preferences and Starbucks standards.
● Provided excellent customer service by greeting customers, taking orders, and handling transactions efficiently.
● Maintained a clean and organized workspace, ensuring compliance with health and safety standards.
● Managed inventory by restocking supplies and maintaining product availability throughout shifts.
● Worked as part of a team to ensure smooth operations during busy periods, contributing to a positive and fast-paced environment.
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