Customer Service Front Desk

Location:

Harare, Zimbabwe

Posted:

June 26, 2025

Contact this candidate

Resume:

CURRICULUM VITAE

FOR

CHIDODO KELLY

PERSONAL INFORMATION

DATE OF BIRTH . 11 June 1999

GENDER Female

MARITAL STATUS Married

NATIONALITY Zimbabwean

I.D NUMBER 34-129911D34

LANGUAGES English & Shona

E-MAIL ADDRESS ************@*****.***

MOBILE PHONE +263*********

HOME ADDRESS 1007 Waterfalls Harare

PERSONAL ATTRIBUTES

● Success driven and highly self-motivated

● A lady who strives for quality in everything she does.

● Ability to remain calm under pressure and not take criticism personally

● Hardworking young lady who enjoys a challenge and achieving personal goals CAREER OBJECTIVE

To enhance my expertise, refine my skills and establish myself as a dedicated Development Practitioner, committed to upholding exceptional standards of Professionalism within an organization. Challenge and achieving personal Goal. PROFFESSIONAL QUALIFICATION AND EDUCATION

Bachelor of science honours degree (B.S.), Development Studies 2018 – 2022 Zimbabwe Ezekiel Guti University.

GCE ACADEMIC QUALIFICATION

3 A’LEVEL PASSES with grade C or Better

5 O’ Level’s including mathematics and English

WORK EXPERIENCE

CURRENTLY WORKING AT TRENOLL INVESTMENTS AS A RECEPTIONIST AND ADMINISTRATOR AS OF NOVEMBER 2024:

Duties

• acting as the point of contact between the professional staff and clients.

• screening and directing telephone calls and distributing correspondence.

• providing administrative assistance to the professional staff.

• attending to debt collection on behalf of the professional staff (including ensuring timeous collection of debtors, reconciling clients' accounts, resolving daily debtor’s queries and ensuring that clients receive monthly invoices and statements).

• handling requests and queries appropriately.

• managing diary and schedule meetings and appointments.

• making travel arrangements.

• taking dictations and drafting minutes.

• sourcing and procuring office supplies.

• handling and managing service providers and suppliers WORKED VOLUNTARILY AT MERCY COPS AS OF DECEMBER 2022 – JUNE 2023 IN NYANGA RURAL DISTRICT

DUTIES

• Mobilising residents to prioritize clean water, sanitation, and hygiene practices.

• Educating communities on proper hand washing, water treatment, and sanitation techniques. Demonstrating hygiene practices to promote behaviour change.

• Assisting with water point maintenance and sanitation facility construction. Ensured safe and functional infrastructure.

• Building relationships with local leaders and stakeholders.

• Facilitating discussions on WASH-related topics.

• supported data collection and monitoring.

• Helping to track program progress and identify areas for improvement.

• Participating in training sessions to enhance knowledge and skills.

• Sharing knowledge and skills with community members and fellow volunteers. INTERNSHIP AS OF AUG 2020 – AUG 2021 AT NYANGA RURAL DISTRICT COUNCIL

• Serving as a receptionist efficiently handling inbound and outbound calls, scheduling Appointments and providing exceptional customer care.

• Communicating with clients addressed their concerns and escalated issues to supervisors as needed ensuring prompt resolution and high customer satisfaction.

• Performing sales representative roles which includes, developing persuasive arguments to convince customers to purchase a residential stand, emphasizing the value Proposition and competitive advantages of a residential stand.

• Developing and implementing digital marketing strategies to promote residential stands and upcoming organizational programs, by creating marketing materials including Fliers, to raise awareness and drive engagement

• Assuming additional responsibilities, such as Debt collection; utilizing phone calls and in person visits to liaise with clients, negotiate Payment plans, and facilitate timely debt settlement.

• Participating in projects funded by non-governmental organization like Mercy Corps from their initiation till their completion representing Nyanga Rural district Council.

REFERENCES

Trenoll investments

31 Josiah Chinamano Avenue

Harare

Blessed Munarwo

Cell +263-***-***-***

Email ************@*****.***

Mercy Corps

120 NYAMHUKA TOWNSHIP

NYANGA

Danisa Ncube

Cell +263-**-***-****