Executive Assistant Supply Chain

Professional Summary

Dynamic Executive Assistant with over 6 years of experience providing comprehensive support across various sectors. Proficient in managing calendars, scheduling, and drafting correspondence, honed through different roles. Key achievements include streamlining administrative processes that enhanced office efficiency. Strong communication skills, complemented by a Master's in International Business and Commercial Law, empower the ability to liaise effectively among diverse stakeholders. Ready to contribute exceptional organization skills and legal expertise to enhance operational effectiveness. Education

Diploma in Supply Chain Management – Global Logistics Fanshawe College, Canada Sept 2019 – Dec 2021

• In good standing; all subjects related to logistics were over 80%. Master's Degree in International Business and Commercial Law University of Essex, United Kingdom Sept 2016 – Sept 2017

• In good standing – Merit grade; awarded Excellence Academic Award Bachelor’s Degree in Civil Law

Vietnam National University Sept 2010 – Aug 2014

• GPA in good standing; selected coursework includes Contract Law, Customer Behavior, Negotiation Skills, and Taxation Law.

Professional Experience

Legal and Executive Assistant - Commercial Corporate Team Tilleke & Gibbins Law Firm June 2023 - Present

• Streamlined communication by screening and directing over 50+ calls weekly, ensuring timely attorney-client interactions.

• Proactively managed complex calendars and deadline systems for 5+ attorneys, reducing missed deadlines by 100%.

• Tracked and recorded billable hours daily, contributing to accurate invoicing and improved revenue tracking.

• Coordinated 30+ monthly appointments and international travel logistics for attorneys and clients, optimizing scheduling efficiency.

• Drafted, proofread, and finalized legal documents, contracts, and correspondence with 98% accuracy, ensuring compliance with firm standards.

• Provided real-time interpretation services for cross-border clients, enhancing multilingual communication and client satisfaction.

• Processed and distributed 100+ pieces of incoming correspondence weekly, ensuring prompt internal routing.

• Collaborated with accounting and admin teams on firm-wide initiatives and special projects, improving operational workflows.

• Supported marketing campaigns through client outreach and event logistics, contributing to a 15% increase in client engagement.

• Leveraged Microsoft Office Suite and legal software to maintain productivity and support continuous process improvement.

• Utilize Microsoft Word, Excel, and other software to maintain office efficiency and productivity; pursue ongoing training and skill development.

HA NGAN PHAM (Jasmine)

Phone: +1-647-***-**** +84-96-771-**** (WhatsApp)

Immigration Case Manager

VISACANA Immigration Firm Feb 2022 - Present

• Prepared and filed 200+ immigration documents in compliance with government regulations, ensuring 100% accuracy.

• Drafted and logged official correspondence with immigration authorities, maintaining detailed case records.

• Conducted preliminary country condition research to support asylum and visa applications.

• Maintained a bring-forward system to track case deadlines and follow-ups, improving case turnaround time by 20%.

• Managed digital client files and updated case statuses using proprietary software, ensuring real-time data accuracy.

• Delivered client consultations both in-person and virtually, enhancing service accessibility and satisfaction. Legal and Executive Assistant to CEO

Aon Risks and Solutions Nov 2017 - Aug 2019

• Provided high-level administrative and legal support to the CEO and executive team across multiple departments.

• Compiled and reconciled expense reports, reducing processing errors by 30%.

• Managed shared inboxes and developed tracking spreadsheets, improving response time and accountability.

• Coordinated domestic and international travel, meetings, and accommodations for senior leadership.

• Advised on legal matters including import/export compliance, ensuring adherence to international trade regulations.

• Negotiated with vendors and clients, supporting logistics and supply chain operations across multiple regions.

• Reviewed and prepared legal documentation, ensuring accuracy and regulatory compliance. Executive Assistant to General Manager

Daegu Bank Sept 2014 - Aug 2016

• Oversaw inventory and logistics for office supplies and assets, maintaining 100% stock accuracy.

• Implemented SOPs for document handling and regulatory compliance, improving audit readiness.

• Maintained a regulatory database and monitored updates, ensuring timely compliance reporting.

• Supported operational efficiency by tracking asset flow and recommending process improvements. Professional Skills

• Calendar & Travel Management – Skilled in coordinating executive schedules and international travel.

• Legal Documentation – Experienced in drafting, proofreading, and managing contracts and legal correspondence.

• Communication – Strong interpersonal and client-facing skills; effective in cross-functional collaboration.

• Project & Time Management – Proven ability to handle multiple priorities in fast-paced environments.

• Tech Proficiency – Advanced in Microsoft Office Suite; familiar with legal software and billing systems.

• Detail-Oriented – Accurate record-keeping and compliance-focused document handling.

• Problem Solving – Analytical thinker with proactive issue resolution and process improvement skills.

• Multilingual Support – Capable of interpretation and translation in diverse, international settings.

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