Patient Care Administrative Coordinator

Marcia Holter BSN RN

*** ******* ****, **** ** the Hills, Il 60156

224-***-**** ~ ***********@*****.***

Professional Summary

Dedicated RN with 29yrs of hospital nursing experience with 16yrs dedicated as Nursing Administrative Coordinator and acting as Nursing Supervisor daily and Administrator on duty on off shifts. Oversees the daily operations, organizes daily staffing, patient admission placement and provides supervision to patient care providers to ensure quality patient care delivery in a safe effective manner.

Education,

2001

Bachelor of

Science in

Nursing,

Lewis University

Romeoville, Illinois

SigmaTheta Tau

1993

Associates Degree

in Nursing,

William Rainey

Harper College

Palatine, Illinois

Work Experience Timeline

May 1993-August 1994

Shriners Hospital for Crippled Children

-RN inpatient pediatric surgical unit through 8/1994 August 1994-December 2006

Children’s Memorial Medical Center (presently Lurie Children’s Hospital)

Chicago, Illinois

-9West Primary Pediatric Nursing Care to acute inpatient infants, children, and families 8/94-4/96

-Case Management & Discharge Planning 4/96-7/98

- Endoscopy Laboratory RN charge 7/98-11/99

-Pediatric Sedation and IV therapy RN initiated new role11/99- 9/2001

-Manager Uptown Primary Care Resident Clinic – expanded to Pediatrics and Teen Center 9/2001-12/2206

-Developed budget for both primary care pediatrics and Teen center

-Maintained facility audits and certification of lab facilities December 2006- present

Ascension St.Joseph Hospital, Elgin Illinois

(formerly Amita and Presence St. Joseph Hospital)

-Admission Nurse Navigator 12/2006-6/2007

-Nursing Supervisor & Float Pool Manager 6/2007-8/2016

-Case Management 8/2016- 5/2017

-Nursing AdministrativeCoordinator 5/2017-3/2024

- Nursing Supervisor Staffing Resource Center 3/2024 - present Specific Duties and Skills

-Acts as Administrator on duty on off shifts

- Reviews overall flow on all inpatient units and adjusts staffing and accommodates for fluctuations according to patient census,acuity, and makes staffing decisions based on skill mix in a fair safe manner

-Supports MD and supervision of direct patient care-staff and serves as a clinical resource

- Organizes patient admissions and placement on inpatient units between departments and physician offices

- Coordinates on call teams for required off shift procedures

-supervises all staff on off shifts effectively and provides clinical support when help is needed

-participates in conflict to resolves any issues in a timely manner

- acts as a liaison between departments and service to ensure quality care

-follows all current protocols and procedures and educates staff when needed

-performs face to face initial restraint exam

-maintains a safe environment for staff and patients

-responds, participates and supports staff during all RRT, codes, and conducts post fall huddles

-safety coach for internal department

-responds and actively participates in patient family complaints Specific Leadership skills

-effectively communicates

-precise quick decision making

- organized

- adheres to policy and procedures

-initiates patient safety practices

-pays strong attention to details

-assists staff to maintain efficient and cost effective work flow and remain budget con

- budget of float pool unit and monitoring effective productivity

-maintains staffing and scheduling of multiple units

-completes quarterly Nurse Report Card act for facility

-developed goals with staff individually and as a unit

-initiated audits to develop Kronos scheduling system

-staff education maintained files and requirements

-developed agency rn files and education based on Joint Commission requirements

-responds to concerns or complaints of patients, families, and or among staff members

References

[Available upon request.]

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