It Operations Specialist

Anwar Mohiddin Shaikh

Mobile: +91-937******* Email: ********@*****.***

Professional Summary

Seasoned IT Operations Specialist with over 20 years of progressive experience in managing IT infrastructure, cybersecurity, end-user support, and project delivery across multi-regional environments. Expert in virtualization (VMware ESXi), endpoint security, disaster recovery, and system optimization. Proven success in leading IT teams, reducing operational downtime, and implementing cost-effective solutions. Demonstrated ability to align IT strategies with business goals and drive continuous improvement in service delivery.

Core Competencies

IT Infrastructure Management.

Virtualization (vCenter, ESXi).

Endpoint & Network Security.

Backup & Disaster Recovery (Commvault, Ghetto VCB). ITSM-Based Service Delivery (ServiceNow, ManageEngine). Vendor Management.

Server & Network Administration.

Plan–Build–Launch Projects.

Technical Proficiency

Operating Systems:Advanced skills with Windows Server 2022 and Windows 11. Virtualization & Tools: Proficient with VMware vCenter, ESXi, and VMware Workstation. Security & Antivirus:Experienced using CrowdStrike, Trend Micro, ESET NOD32, McAfee, and Symantec.

Backup Solutions:Familiar with Commvault and Ghetto VCB systems. IT Tools & Applications:Skilled in managing Digital Signage, Kiosks, Magnetic Cash, RDP, TeamViewer, ConnectWise, Desktop Central, PMP, and LastPass. Networking Devices:Knowledgeable in handling NAS, Switches, Access Points, UPS, and Printers.

Cloud:Actively pursuing expertise in Cloud Technologies Professional Experience

IT Consultant

Ozone Cinemas, Kuwait

Dec 2024 – Till date

Key Responsibilities:

I am currently engaged as an IT Consultant with Ozone Cinemas, Kuwait, where I am responsible for the maintenance and troubleshooting of their existing website, ensuring performance stability and issue resolution. In parallel, I am coordinating cross- functional teams and external vendors based in New Zealand, Kuwait and India to plan, design, and deploy a new website, aligning it with business requirements, UX standards, and platform integration needs.

IT Operations Specialist

Majid Al Futtaim – Muscat, Oman

June 2009 – Aug 2024

Key Responsibilities:

Led and oversaw daily IT operations across Oman and Qatar, supporting users over 16 locations ensuring system and network efficiency in alignment with business needs. Monitored system performance, proactively resolved technical issues, and minimized downtime across IT systems and infrastructure.

Implemented and maintained IT security measures including FortiGate firewalls, antivirus solutions (CrowdStrike, Trend Micro, etc.), and comprehensive backup systems (Commvault, Ghetto VCB).

Supported hardware/software installations, upgrades, and ensured all equipment remained updated and functional.

Managed IT service desk operations, ensuring timely resolution of incidents and user requests using tools like ServiceNow and ManageEngine. Collaborated with senior IT management to define and implement IT policies and procedures aligned with organizational goals and compliance frameworks. Managed vendor and ISP relationships to ensure SLA compliance and timely service delivery.

Maintained accurate and updated IT documentation including system configurations, user manuals, and network diagrams.

Supported and led IT projects involving system migrations, infrastructure modernization, and deployment of new technologies. Conducted regular IT audits to identify improvement opportunities and ensure adherence to industry standards and security regulations. Prepared IT performance reports and system utilization metrics to aid strategic decision-making by senior leadership.

Key Projects & Achievements:

Successfully migrated multiple regional IT infrastructures into a unified domain. Enhanced network security posture through implementation of FortiGate firewalls and endpoint protection measures.

Played a key role in the merger of City Cinema with VOX Cinema, delivering seamless IT integration across systems and operations.

Assistant Manager – IT

Big Cinemas – Adlabs Films Ltd, Mumbai

April 2008 – May 2009

Managed enterprise IT systems including Windows Server 2003. Oversaw vendor management and coordinated support services for new projects. Team Leader – IT

Cinemax India Ltd., Mumbai

Jan 2000 – March 2008

Directed IT operations for multiplexes, including infrastructure design and server setups.

Managed large-scale IT rollouts for POS and gaming infrastructure across multiple sites.

Education

Diploma in Information Technology – CDAC, 2003

Computer Hardware & Networking Technologies – SISI (Govt. of India) H.S.C – Auto Engineering Technician (M.C.V.C) – 1997 S.S.C – Shri Vani Vidya High School, Bombay University, 1995 Certifications & Training

ITIL Foundation (currently pursuing)

Cloud computing certifications (currently pursuing) Key Strengths

Strong troubleshooting and analytical skills

Highly reliable and team-oriented professional

Effective communicator with a customer-first mindset, Adept at managing both technical and operational challenges

Personal Details

Date of Birth: 2nd March 1979

Marital Status: Married

Nationality: Indian

Languages: English, Hindi, Marathi

Permanent Address: A wing, 301, Balaji Diamond, Bldg. No. 14, Balaji Complex, Purapada, Agashi Road, Virar West, Palghar – 401301 References

Available upon request.

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