Administrative Assistant Customer Service

JOY LEACOCK

Brentwood, NY *****

631-***-**** ● Email 1: ***********@*****.*** ● Email 2: ***********@*****.***

ADMINISTRATIVE ASSISTANT

Administrative Support professional with over 17 years of experience including 12 years of working with the State of New York. Capable of doing work that requires concentration, critical thinking, high degree of patience and attention to detail. Able to work independently but committed to continuous improvement and contributing to team success. Exceptional organizational skills; capable of prioritizing, scheduling, and managing heavy workflow.

Skills: Microsoft Word, Excel, Outlook, CCH Axcess, Executive support, Workday, Database Management, Five9, Teams, Work Independently, Stakeholder, Cross-functional collaboration, Empathize with customers

Employee Relations / Talent Acquisition / Project Management / Human Resources / Benefits / High Performing / Goal-oriented /

Conflict Resolution/ Performance Management/Customer Service

EXPERIENCE

Remote Customer Service, Robert Half Temp Agency, Hauppauge, NY (August 2015 – January 2018, November 2022-Present)

●Database management, excel and spreadsheet management, handling physical and digital documents

●Read and analyzed reports, memos, correspondence and applications, and determined their significance and plan their distribution.

●Set up and managed paper and electronic filing systems, recorded information, updated paperwork, and maintained documents, such as attendance records, correspondence and other materials.

●Reviewed operation practice procedures to determine whether improvements can be made in areas in workflow, reporting procedures and expenditures

●Processed and uploaded documents into Access.

Damage Prevention Clerk, USIC, Hauppauge, NY (January 2018 – December 2018)

●Routed damage locate tickets to USIC staff and contractors.

●Received calls and emails for damaged locate ticket information from One Call Center and contractors, and dispatched tickets to appropriate staff.

●Investigated associated tickets and relayed information back to homeowners.

Secretary 1, Farmingdale State College, Farmingdale, NY (January 2011 - June 2013)

●Was a Liaison to the Assistant to the Provost.

●Managed 6-lined telephone, took messages, and forwarded calls to appropriate departments.

●Scheduled and coordinated in person meetings, events, travel and appointments for a 4-person department.

●Prepared reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

●Coordinated and directed office services, such as records, departmental finances, to aid supervisors.

●Designed and maintained database and filing systems.

●Organized and updated records for 150 professors via database and filing systems.

●Coordinated background and employment verifications.

●Trained new employees on employee guidelines and procedures to ensure a successful onboarding experience.

Secretary, NYS Department of Environmental Services, Stony Brook, NY (June 2006-January 2011)

●Managed 6-lined telephone, took messages and forwarded calls to appropriate departments.

●Coordinated pickup and delivery of express mail services, unpacked inventory and stocked supplies, oversaw and maintained office equipment.

Keyboard Specialist 1, Long Island Developmental Disabilities Service Office, Commack, NY (July 2003-June 2006)

●Assisted in onboarding and new hire paperwork.

●Organized and updated sensitive data input and files, retrieving and delivering information quarterly.

●Provided administrative and clerical support to Human Resources and Benefits Departments.

●Lead and managed a team of 3 from hiring and on parsing to performance management.

Keyboard Specialist 1, Sagamore Children’s Center, Melville, NY (July 2001-July 2003)

●Warmly welcomed 20-40 guests per shift

●Coordinated check-ins, issued visitor passes, and directed them to their destination and smoothly managed the day-to-day front desk operations.

●Managed 6-lined telephone and facilitated over 10 calls a day with vendors and staff.

EDUCATION: Associate degree, Suffolk County Community College, Brentwood, NY

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