JIRA Administrator

B JAGADEESH KUMAR

(JIRA Developer)

E-mail: *****************@*****.***

Phone: +91-939*******

SUMMARY:

Having 6.5+ Years of overall experience, which includes 5+ years of specialized expertise in Atlassian tools such as JIRA, JSM, JWM, ITIL, SDLC, Bitbucket and Confluence across windows and Cloud environment.

PROFESSIONAL SUMMARY:

Proficient in Atlassian tools such as JIRA, Confluence, JSM, JWM & Bit bucket, with over 5+ years of hands-on experience.

Skilled in Analysis, Design, Development, Project Management, Agile Methodologies, SDLC and Waterfall.

Experienced in JIRA and Confluence development, including Groovy Scripting with Script Runner.

Currently adapt in managing JIRA and Confluence environments across Server, Data Centre, and Cloud.

Extensive knowledge of various add-ons including "JSU", "Script Runner", "Insight", "Dynamic Forms", "Configuration Manager for JIRA", "Automation for JIRA", "JETI", and "Zephyr”.

Proficient in JIRA and Confluence Upgradation & Migration from lower to higher versions, covering Core and Application upgrades.

Skilled in implementing Workflows, Screens, Custom Variables, and Post Functions in Workflows.

Strong exposure to implementing Dashboards and Scrum boards in Agile Methodology.

Excellent understanding of Agile project implementation, including Sprints, Epics, and Stories.

Conducted end-to-end training for business and end-users.

Proficient in projects export/import and merging different environments into a single one.

Having exp in JIRA Automation in Triggers, Condition & Actions.

Working in Email handlers using incoming & Outgoing emails.

Experienced in setting up new projects and sharing configuration templates from scratch.

Proficient in User management, including user creation, Groups, and Access management.

Created events, email Notification Schemes, and Assigned Project Roles in JIRA.

Developed Custom Dashboards, advanced Filters, and Formula-based fields.

Created Permission Schemes to manage user access at the project level.

Configured Agent & Portal view in JIRA Service Desk projects.

Expertise in configuring Field configurations, Notification schemes, Screen Schemes, and Permission Schemes in JIRA Projects.

Having exp in JIRA Filters (JQL) using Boards & Dashboards.

Worked as a team JIRA administrator, providing access, handling assigned tickets, and collaborating with project developers for testing product requirements, bugs, and improvement.

TECHNICAL SKILLS:

•Atlassian Tools : JIRA, JSM, JWM, Confluence, ITIL, ITSM, SDLC & Bit bucket.

•Operating System : Cloud & Windows.

•Cloud : Atlassian.

•Application Server : Tomcat.

PROFESSIONAL EXPERIENCE:

•Working as a JIRA Administrator & Developer for BOVEN TECHNOLOGIES PVT LTD from Feb 2019 to Till Date.

PROFESSIONAL EXPERIENCE:

•Bachelor’s Degree in ECE from Sri Venkateswara College of Engineering and Technology, Chittoor in 2017.

PROJECT 2:

Client : Autodesk

Role : JIRA Developer

Roles and Responsibilities:

Efficiently manage users and groups permissions within JIRA.

Utilize Zephyr for uploading and managing test cases.

Create and manage filters to streamline workflow processes.

Import bulk issues into JIRA Projects using CSV files, ensuring data integrity and accuracy.

Implement JIRA workflows with advanced features like Post functions, Conditions, and Validations.

Act as the primary point of contact for JIRA configuration, addressing issues, enhancements, and best practices.

Design team-specific agile process flows in JIRA to facilitate task management.

Configure Agile Boards, including Scrum and Kanban boards, to optimize project tracking.

Install and configure continuous Integration servers to support development processes.

Develop customized Dashboards tailored to team requirements.

Prepare projects, dashboards, and reports for comprehensive JIRA-related services.

Provide application and infrastructure support, including troubleshooting and performance tuning.

Define project-level and plan-based permissions to ensure data security and access control.

Generate and maintain documentation to facilitate knowledge transfer and process standardization.

PROJECT 1:

Client : Myntra

Role : JIRA Administrator

Roles and Responsibilities:

Proficient in JIRA Installation, Integration, Migration, and Upgrade processes, ensuring smooth transitions and system functionality.

Set up JIRA, JSM, JWM for efficient project management, ensuring alignment with organizational goals.

Manage users and groups permissions within JIRA, maintaining data security and access control.

Create Spaces, Pages, Child pages, and Templates in Confluence, facilitating collaborative documentation and knowledge sharing.

Take ownership of JIRA configuration, serving as the primary point of contact for issue resolution, enhancements, and best practices.

Design team-specific agile process flows in JIRA to optimize task management and workflow efficiency.

Configure Agile Boards, including Scrum and Kanban boards, to facilitate project tracking and agile methodologies.

Install and configure Continuous Integration servers to support development processes and automation.

Develop customized Dashboards tailored to team requirements, providing actionable insights for project progress.

Resolve tickets based on SLA (Service Level Agreement), ensuring timely resolution of issues and incidents.

Provide application and infrastructure support, including troubleshooting and performance tuning, to maintain system integrity.

Define project-level and plan-based permissions in JIRA to align with project requirements and organizational policies.

Create updated work processes to streamline parallel confirmation exchanges, enhancing efficiency and collaboration.

Develop reports and dashboards for various stakeholders and business units, providing actionable insights for decision-making.

Manage various development, testing, and monitoring tools to support project requirements effectively.

Create and maintain customer accounts, ensuring smooth operations and adherence to user access policies.

DECLARATION:

I hereby declare that the above information is true to best of my knowledge.

B Jagadeesh kumar

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