Customer Service Account Management
Resume:
Dagmawit Assefa
**** *** **,**********, ********,22309
***************@*****.***
ProfessionaSummary
Dedicated and results-driven professional with over 3 years of experience in customer service, sales, and account management. Adept at building strong client relationships, managing customer accounts, and driving retention. Proven ability to exceed performance metrics while ensuring client satisfaction and business growth. Known for exceptional communication, problem-solving skills, and a client-focused approach. Core Competencies
• Account Management & Client Retention
• Sales Strategy & Upselling
• Problem Solving & Conflict Resolution
• Customer Relationship Management (CRM)
• Team Collaboration & Leadership
• Reporting & Performance Analysis
Professional Experience
Noecee Global in
Sales and marketing management
November 2024-present
• Sales & Marketing Strategy
• Account Management & Client Retention
• Brand Promotion & Customer Engagement
• Problem Solving & Conflict Resolution
• market analysis and campaign development
Clear+ (Ronald Reagan Airport)
Sales Representative
March 2024 – October 2024
• Deliver personalized solutions to travelers, increasing membership sign-ups by 25%.
• Develop strong rapport with clients, ensuring satisfaction and long-term engagement.
• Collaborate with team members to improve customer onboarding processes and enhance service delivery.
Yeshi Kitfo Ethiopian Cuisine
Waitress
February 2023 – December 2023
• Managed customer interactions and resolved concerns, ensuring a seamless dining experience.
• Provided tailored recommendations to enhance customer satisfaction, boosting sales by 10%.
Mesi Bar and Restaurant
Manager
January 2022 – January 2023
• Oversaw daily operations, including staffing, inventory, and customer service.
• Increased revenue by 15% through strategic promotions and enhanced client engagement.
• Trained and motivated staff, fostering a cohesive and efficient team environment. Education
El-Bethel Academy
Diploma Graduated: 2021
Unity University
Associate Degree in Marketing Management 2022
This highlights your educational background without going into unnecessary details. If you want to emphasize specific skills or knowledge gained, you can add a bullet point like this:
• Gained foundational knowledge in consumer behavior, market analysis, and business strategy.
Technical Skills
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Experienced with CRM tools (e.g., Salesforce, HubSpot)
• Familiar with project management software (e.g., Asana, Trello) Achievements
• Consistently exceeded sales and performance goals at Clear+, earning recognition for outstanding service.
• Successfully managed accounts for a diverse clientele, ensuring a 95% satisfaction rate.
• Improved operational efficiency and team productivity in previous managerial roles.
Languages-Bilingual
• English (Fluent)
• Amharic (Fluent)
Achievements
• Increased revenue by 15% at Mesi Bar and Restaurant through effective sales and marketing strategies.
• Boosted membership sign-ups by 25% at Clear+ by delivering exceptional customer service and tailored solutions.
• Successfully managed a high-performing team, enhancing operational efficiency and client satisfaction.
• Consistently exceeded sales targets, earning recognition for top performance in sales roles.
• Improved customer engagement and retention by implementing targeted marketing campaigns.
• Played a key role in expanding brand visibility through innovative promotional strategies and social media initiatives.
• Built and maintained strong client relationships, achieving a 95% satisfaction rate across multiple roles.
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