Customer Service Delivery
Resume:
SUMMARY
SKILLS
EXPERIENCE
SANYH
BROOKS WWW: Bold Profile
*********@*****.***
Las Vegas, NV 89052
Detail-oriented individual with hands-on experience in a high-end salon. Proven ability to work efficiently in a fast-paced environment and provide exceptional customer service. Skilled in styling, cutting and coloring hair. Seeking to leverage extensive knowledge and experience to take on a challenging role in a reputable salon. Passionate about creating stunning hairstyles and ensuring client satisfaction. Gained relevant experience as Hairstylist's Assistant, with exposure to various hair cutting techniques, styling methods, and color application processes. Possess skills in customer service, communication, time management, and creativity. Made significant impact in previous roles by improving salon efficiency and enhancing client experience through exceptional service delivery.
• Business Management
• Salon maintenance skills
• Styling Suggestions
• Multitasking
• Self-motivation
• Tech-Savvy
• Client Relations
• Shampooing expertise
• Blow-drying mastery
• Sanitation Practices
HAIRSTYLIST'S ASSISTANT 09/2024 to 04/2025
The Gregory - Las Vegas, Nevada
Organized workstations at the beginning and end of shifts to ensure they remained neat and orderly
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• Assisted hairstylists with shampooing, conditioning and styling hair for clients
• Ensured client satisfaction by providing excellent customer service
• Cleaned and sanitized tools and equipment after each client Utilized knowledge of various haircare products to recommend appropriate treatments for each individual client's needs
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Provided support throughout haircutting processes including sectioning off hair, brushing it smooth and gathering fallen strands
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• Offered refreshments of ice water, coffee or tea to incoming clients
• Prepared client's hair for cuts and styling by shampooing and conditioning client Efficiently handled multiple tasks simultaneously while remaining focused on providing quality customer service
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• Greeted visitors warmly and ensured they had a positive experience
• Handled cash and credit card payments with accuracy
• Answered phones professionally in accordance with organizational protocols
• Assisted with administrative tasks such as filing documents, copying materials Provided superior customer service by responding to inquiries in an efficient and friendly manner
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Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
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• Assisted in resolving customer complaints and disputes
• Detail-oriented individual with hands-on experience in a high-end salon Proven ability to work efficiently in a fast-paced environment and provide exceptional customer service
•
• Skilled in styling, cutting and coloring hair
Seeking to leverage extensive knowledge and experience to take on a challenging role in a reputable salon
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EDUCATION AND
TRAINING
CERTIFICATIONS
REFERENCES
RECEPTIONIST 04/2023 to 09/2023
Massage Envy - Las Vegas, NV
Answered questions about organization and provided callers with address, directions, and other information
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• Greeted visitors warmly and ensured they had a positive experience
• Assisted with administrative tasks such as filing documents, copying materials Provided superior customer service by responding to inquiries in an efficient and friendly manner
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Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
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Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
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• Processed incoming mail and packages accurately and promptly
• Updated contact lists regularly to maintain accuracy of information
• Maintained office and faculty supplies to keep optimum stock on hand RECEPTIONIST 02/2020 to 09/2022
Tan Republic - Las Vegas, NV
LIFEGUARD 03/2022 to 08/2022
Lifetime Fitness - Las Vegas, NV
Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
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• Conducted pool opening and closing duties
• Developed strong working relationships with other employees and general public
• Communicated effectively with fellow employees and patrons Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
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• Enforced safety policies and rules to guests to prevent accidents Remained calm and poised during periods of stress or when dealing with difficult people
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• Administered CPR, first aid, AED when necessary
• Paid close attention to weak swimmers and high-risk patrons
• Educated guests about water safety rules and regulations as needed
• Recognized swimmers in need of assistance, immediately acting to provide aid
• Attended regularly scheduled staff meetings and trainings Paul Mitchell San Diego - San Diego
Certification
Cosmetology Business, 05/2024
Liberty High School - Las Vegas
High School Diploma
05/2022
Utah Tech University - Utah
Associate in Arts (A.A.)
Criminal Justice
• Cosmetology license
• CPR certified
References available upon request
Contact this candidate