Customer Service A Career

CHLOE OCASIO

IT & CYBERSECURITY ENTHUSIAST

253-***-**** ***********@*****.*** 8918 36TH ST W 98466 BACKGROUND

Motivated and adaptable professional with

hands-on experience in customer service,

team support, and operations across retail

and warehouse environments. Currently

pursuing a career in IT and cybersecurity,

combining strong interpersonal skills with a

growing foundation in technical knowledge.

Known for reliability, adaptability, and

dedication to team success.

EDUCATION

• EDUCATION

School of the Arts (SOTA) 2017 – 2022

Certificate

• Google Certification:

The Bits and Bytes of Computer Networking

EXPERIENCE

SAFEWAY Barista / Cashier / Floral

Washington State 2023 – Present

• Maintained cleanliness and inventory of Starbucks area.

• Memorized complex drink recipes to ensure quick and accurate service.

• Managed cash register and built rapport with regular customers.

• Handled floral arrangements and managed the department, stepping up as assistant, ensuring smooth operations and customer satisfaction.

• Coordinated team efforts and maintained organization within the department. PACIFIC POWER GROUP Box Tagger / Warehouse Support (Seasonal) Washington State 2022

• Prepared, packed, and labeled over 1,000 items for large-scale orders.

• Assisted in organizing and restocking warehouse shelves and drawers.

• Supported smaller order fulfillment and team coordination. MCDONALD’S Cashier

Washington State 2020 – 2021

• Delivered excellent customer service in a fast-paced environment.

• Prepared and served food while maintaining cleanliness standards.

• Collaborated with team to meet daily sales and service goals. SKILLS

• Time Management

• Problem Solving

• Customer Service

• Communication

• Computer Basics

• Prioritization

• Team Collaboration

• Outgoing & Personable

Contact this candidate