Customer Service Real Estate

Virginia Anne Michaels 718-***-**** **********@*****.***

Customer Service Professional

Strong Multi-tasking and time management skills to meet deadlines in fast paced work environment.

Responsive to Customer needs, Management directions, and Team requirements.

Experience in Upscale retail operations which required responsive and professional Customer interaction, as well as maintaining a book of business which detailed client requirements, addresses, preferred communications, and other details.

Tech Skills (Desktop, Lap top, Tablet, and Smart Phone) with the ability to work in a software based program, which required input, research and analysis. Accurate Moderate typing.

Meticulous, self-starter, dependable team player, able to work independently.

Respect for the needs of the sophisticated customer, requiring attention to detail and the ability to make all requests possible.

Exercises impeccable judgment, professionalism, and responsibility in dealing with sensitive and highly confidential matters.

Highly proficient in reading, writing, and oral communication in the English language

EXPERIENCE

Consultant – Legal Research NYC Law Department Staffing 101 2/24 to 2/25

Combine research and analysis skills to prepare Searches for Torts Litigation Matters

Legal Assistant – Administrative - Expert Title Insurance Agency, NY NY 8/17 to 6/1/19

Intake Applications for new Title Insurance orders (Data Entry)

Telephone Inquiries and Client Interaction by telephone and internet.

Preliminary Research on new Title Orders.

Order Searches from Title Examiners and Municipal Search Companies

Project work as assigned

Vanchieri & Ferrier LLP, Brooklyn NY 6/09 to 6/10 Mortgage Closing Paralegal

Prepared Residential Mortgage Banking Transactions resulting in fast and efficient transactions with accurately rendered documentation as needed.

Effective working relationships with Bank Loan Officers and Closing Departments to effectively close assigned files accurately and on time.

Excellent interpersonal communications with Attorneys, Title Companies, Loan Officers, and Borrowers to facilitate collective goals.

Organized Files and HUD-1 Settlement Statements for Bank Approval, resulting in accuracy for lender closing requirements.

Law Office of Scott M. Siegler, Esq. 05/05 03/08 Residential Real Estate Paralegal

Assisted a Solo-Practitioner with Residential Real Estate matters, Landlord-Tenant and Litigation matters.

Conducted Due Diligence Reviews on site at Managing Agents Office

Office Management

Drafted Closing Figures and Settlement Statements

Processed Post Closing Binders for Clients

4/02 – 3/05

Cullen and Dykman LLP, New York, NY

Paralegal - Banking Department

Organization of Commercial Mortgage Files from receipt of Commitment Letter to Post Closing Follow-up with Mortgage servicer Document Preparation for Commercial Mortgages and CEMAS

•Title and Survey review and analysis

•Research of Closing Costs for inclusion in Statements and preparation of checks for Closings.

•Administration of Closing Pipeline Reports for Client, inclusive of Garden City and Brooklyn Real Estate Attorneys to furnish status reports on attorney work product.

•Closing Representative for Commercial Refinance Closings held at Law Firm.

•Drafting, Filing and Research on UCC Financing Statements

•Settlement Agent for Small Residential Co-Op Corporation

MONY Life Insurance Company, New York, New York

Legal Assistant-Real Estate Law Department 3/99-12/01

•Preparation of Closings for Regional Staff Attorneys,

•Follow-Up with Outside Counsel pursuant to Closing Check List Items

•Organization of Closing Documents for Initial Review and Finalized Formats

•Meetings with In-House Mortgage Servicing Department to obtain documents missing from Closed Files

•Assessment of Portfolio of Leased Subsidiary Insurance for Facilities Management • Review of Leases for Terms, and resolution of Landlord/Tenant Issues.

•Drafting Lease Abstracts and Related Correspondence

In addition:

Amtrak Passenger Service : Station Services, Ticket Sales, Information booth, and Reservation Sales office from 1980 to 1987

Corporate Travel Agent for Law Firms and Professional Membership Organization 1987 to 1997

Retail Customer Service for NYC based retail stores.

Continuing Education and Bachelors of Arts Degree

CVS Health Coursera Platform – Customer Service

CUNY New York Technical College -Pharmacy Technician

Commercial Real Estate Boot Camp

Uniform Commercial Code Preparation and Filing under Revised Article 9

PACER E-Filing

Boston University Paralegal Certificate

Legal Research, Legal Writing, Litigation and Torts, Corporate Law, Intellectual Property, Real Estate Law, Estate Planning and Probate, Family Law GPA 3.70

Fairfield University, Fairfield CT BA Degree in Politics and American History

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