Human Resources Manager

ENE BEVELYN SOWEMIMO

Buffalo, NY Phone: (***) ***- 5275 Email: ***********@*****.***

LinkedIn- https://www.linkedin.com/in/bevelyn-sowemimo

PROFESSIONAL SUMMARY

A seasoned professional recruiter with demonstrated successful record from a significant and progressive experience in human administration, recruitment strategies, outsourcing, /relation, pipeline maintenance and supervision of site workers.

Communicates efficiently in Bilingual (English, Hausa, and Igbo) languages both orally and writing and with proven and effective leadership on project supervision & management, that has helped to successfully ensure completion of assigned duties, impromptu deadlines. More than anything, I am valued for the passion and time devoted into my work.

TECHNICAL SKILL

●Maintaining project speed as outlined by management without compromising on quality.

●Quick decision making, judging the benefits and losses of every action and situations.

●Critical thinking that helps in analysing the pros and cons of every activity of the project

●Multi-tasking and prioritizing project activities

●Presentation and interpersonal skills, used in Liaising with consultants, local authorities, and clients (where appropriate to the project)

●Negotiation skills, used in striking the best deal at the best possible cost.

●Administrative skills

●Global recruitment

●On-boarding/Exist Management

COMPUTER SKILL

Microsoft word

Excel

Outlook

Power Point

Excellent Internet Browsing

ACADEMIC QUALIFICATIONS

Master of Science: International Human Resources Management Rome Business School 2020

Bachelor of Arts: Creative Arts University of Maiduguri Nov 2008

Scrum Masters 2024

PROFESSIONAL MEMBERSHIP

Full Member Institute of Professional Managers and Administrators MIPMA 2019

ACIPM Chartered Institute of Personnel Management (inview)

Member Society of Human Resources Manager

PROFESSIONAL EXPERIENCE

M&T Bank Retail Banker- Ahmerst, Buffalo,NY June 2024- Present USA/Hybrid

Primary Responsibilities:

•Identify and address customer needs by using appropriate needs identification methods, providing information and completing a service transaction in response to incoming questions regarding Bank products and services.

•Identify opportunities to suggest alternative Bank products or services to better suit the needs of customers while contributing to customer retention and expanding their overall relationship with the Bank.

Maintain accurate customer records and order information in CRM system

Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Collaborate with other departments to ensure customer satisfaction.

Identify and escalate complex issues to senior customer service representatives or managers.

•Research customer complaints or problems related to their accounts or Bank services and resolve them in a timely and accurate manner; escalate complex problems as appropriate to ensure their resolution.

•Take ownership of the customer issue until resolution or escalation and follow-up with the customer once servicing is complete to ensure their immediate needs and expectations have been met.

•Complete other related special assignments and projects as requested.

West Central Georgia Regional Hospital – Columbus, GA 2/2023 – 3/2024

Forensic Service Technician/Health Aid

•Followed up with patients to ensure full resolution of issues and concerns.

•Collected vital signs, answered patients’ call signals, and assisted in administration of medications and treatments as directed by a physician or nurse.

•Responded to queries via chat, email, or phone of family member of patients, maintaining HIPAA compliance and upholding patient confidentiality standards

GUS CONSULTING LTD- Lagos, Nigeria 6/2022- 1/2023

Snr HR & Outsourcing Coordinator

Promptly correspond with applicants, coordinate, and conduct interviews

Follow-up with notable applicants sourced via industry-specified pipelines, events job fairs.

Source and hire Technical and Non-Technical roles.

Coordinate incoming job requisitions and applicants.

Profile and recommend suitable candidates to clients.

Develop JDs when required.

Post job adverts via social media to attract candidates.

Manage the clients to ensure that the proposed solutions and delivery meet acceptable standards.

Design forms and templates to guide implementation of HR processes.

Carryout internal recruitment to fill employment needs.

Conduct reference checks and verification of employees, guarantors, and referees.

Frequently update candidates on their applications via emails, calls and SMS

Manage end to end HR process of outsourced staff.

MICHAEL STEVENS CONSULTING- Lagos, Nigeria 11/2018- 5/2022

HR Outsourcing Executive/Team Lead

Seconded to Natural Prime Resources Ltd

Engage in hiring of personnel to various production lines and allocating their daily task to meet the set target.

●Coordinate HR induction programs for all new hires in the factory.

●Ensuring a work-safe environment by carrying out regular health and safety inspections.

●Coordinate payment of salaries and other welfare benefits

●Payroll Administration

●Monitor attendance.

●Conduct HR Audit

●Follow up on PFA remittance.

●Handle employees record management.

●Coordinate quarterly staff meeting and staff.

NAVEX GLOBAL SERVICES -Lagos, Nigeria 1/ 2017- 7/2018

Sales Executive/ Customer Service Representative

Marketing of the company’s goods and services

Attending to customer’s demands

Monitoring and Dispatch of products

Sales of Equipment and Products.

FRANK MOTION ENGINEERING COMPANY LIMITED- PH, Nigeria 11/2011-1/2016

HR & Admin/Operations Executive

●Complete Human resources management of all employees and monthly report update

●Administration of staff and contract workers

●Preparation of monthly financial report and salaries/Payroll

●Conducting hiring & recruitment of employees

●Purchase and deployment of Engineering Equipment

●Supervision of Storekeeper and Operations Manager

●Collation and dispatch of work orders

●Building & Development of Employee policies and handbook

National Youth Service Corp 6/2009- 7/2010

MRS OIL & GAS LTD (Former Texaco Plc. Tin Can Port Rd, Apapa)

Customer Care Executive

●Customer service relations/marketing of oil products

●Assist in calling up dealers/Distributors with Aged Credit facilities.

●Prepared programs of work and maintained proper record keeping of all marketers and oil products sold.

Contact this candidate