Customer Service Representative

CHRISTINA A. GARZA

*********************@*****.***

972-***-****

**** ***** ************ **** ******, TEXAS 75233

PROFILE

A confident and hardworking individual pursuing a position in Customer Service. Excellent work ethic and determination, as well as time management, and organization skills will be a positive contribution to your facility.

EXPERIENCE

PHARMACY BENEFITS MANAGER, TTEC

GREENWOOD VILLAGE, COLORADO — 11/2023- 05/2024

• Respond and resolve promptly to customers inquires, concerns, and complaints via phone, email or chat

• Manage high volume inbound and outbound calls

• Adhere to all standard operating procedures

• Conduct researching provide answers to customers

• Complete duties assigned by leadership and management

• Maintain a clean and organized work environment

• Resolve any emerging problems with accuracy and efficiency CUSTOMER SERVICE REPRESENTATIVE, IMPRIMIS GROUP INC. DALLAS, TEXAS — 2022-2023

• Maintain customer accounts and record account information

• Make product recommendations or services to customers based on their needs and preferences

• Reach out to customer via email and telephone to verify account

• Follow communication guidelines

• Troubleshooting common issues with a product or service

• Working with a team of CSRs and other departments to find solutions

• Resolve any emerging problems with accuracy and efficiency CUSTOMER SERVICE REPRESENTATIVE, EXPRESS

EMPLOYMENT PROFESSIONAL, IRVING, TEXAS — 2021-2021

• Managing inbound and outbound calls

• Handle customer service inquires

• Create Orders for customers

• Resolve customer complaints, questions, or concerns

• Follow-up with customer

• Performed duties independently, efficiently and efficiently EDUCATION

North Lake College - Irving, Texas — High School Equivalency — 2009

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