Customer Service Administrative Support

LEE-ANN CHILUVANE * Kaap Street, Boksburg, Johannesburg

***************@*****.*** 064-***-****

PROFESSIONAL SUMMARY

I am a proactive and organized administrator and training facilitator with expertise in ERP systems like JD Edwards. I excel at managing calls, directing inquiries and ensuring smooth team communication. With strong computer skills and clear communication, I bring professionalism, reliability and enthusiasm to customer service, workflow optimization and employee training.

PERSONAL INFORMATION

Date of Birth: 24 April 2001

Identity Number: 010**********

Nationality: South African

Marital Status: Married

Maiden Name: Visagie

Health: Excellent

Criminal Record: None

Gender: Female

Languages: English, Afrikaans

CAREER OBJECTIVE

To leverage my expertise in administration, customer service, and training facilitation in a dynamic institution, while continuously enhancing my skills and contributing to a team's success through efficiency, collaboration and problem-solving. WORK EXPERIENCE

Booking Administrator Mpact Recycling (July 2024 – Present)

• Ensure all collection bookings are scheduled and allocated correctly.

• Log all calls from supervisors to maintain booking accuracy.

• Manage standard bookings and follow up on collections.

• Confirm the accurate completion of bookings and resolve any scheduling conflicts.

• Assist daily with switchboard duties

Training Facilitator Net Assess (October 2021 – July 2024)

• Designed training materials for new and existing staff.

• Conducted staff training and retraining to enhance performance.

• Developed a structured onboarding program to streamline employee integration.

• Improved team productivity through targeted coaching initiatives. Assessor’s Assistant Net Assess (June 2020 – October 2021)

• Managed assessors’ diaries, ensuring efficiency and accuracy in scheduling.

• Coordinated assessment appointments with clients and assessors.

• Ensured seamless administrative support for the assessment team. Call Centre Agent Net Assess (YES for Youth Learnership) (June 2019 – June 2020)

• Contacted clients and scheduled motor vehicle assessments.

• Provided customer support, resolving queries and concerns.

• Maintained accurate call logs and appointment records. EDUCATION & CERTIFICATIONS

East Rand Secondary School (2018)

• Highest Grade Passed: Grade 12

• Subjects: Afrikaans, English, Life Orientation, Geography, Consumer Studies, Tourism, Mathematics Literacy

Business Administration (10-Week Short Course)

Damelin March 2021

In progress

• Currently completing a degree in Human Resource Management at the University of Johannesburg, expected graduation in 2026.

KEY SKILLS

Computer Proficiency: Adept at using ERP systems, call management software, and digital communication tools. Switchboard Management: Skilled in handling high call volumes, routing calls efficiently, and providing prompt assistance. Communication: Strong verbal and written skills to engage with clients, colleagues and stakeholders professionally. Problem-Solving: Effective at resolving scheduling and operational challenges with efficiency. Attention to Detail: Ensuring accuracy in bookings, data entry, training material and assessments. Active Listening: Understanding client needs and team concerns to deliver optimal service. Time Management: Handling multiple tasks efficiently while meeting deadlines. REFERENCES

Lizelle Nel – Team Manager, Net Assess 011-***-**** / 073-***-**** Tlaleng Mafokeng – Team Leader, Mpact Recycling 011-***-**** / 083-***-****

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