Customer Service Assistant Manager
Resume:
Key Owens
Kissimmee, FL *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
The Beer Spa-Orlando, FL
August 2023 to Present
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
Assistant Manager
Crumbl Cookies Franchises-Rocky River, OH
September 2022 to Present
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Shift Leader
Chipotle Mexican Grill-Rocky River, OH
July 2021 to September 2022
Subrogation Claims Specialist
Ditchey Geiger LLC-Middleburg Heights, OH
October 2019 to July 2020
Hotel Receptionist
Sulaf Hotel-Orlando, FL
January 2019 to November 2019
Education
High school diploma
Colonial High School-Orlando, FL
August 2012 to May 2016
Skills
• Assistant manager experience
• Account management
• Food safety
• Cash handling
• Cooking
• Customer service
• Supervising experience
• Inventory control
• Sales
• Leadership
• Store management
• POS
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