Quality Assurance Operations Manager

Chris Vandergriff

**** **** **** *****, *********, Texas 76063

Cell: 817-***-****

Email: *************@*****.***

Objective

Assiduous warehouse/facilities manager who employs the skills to facilitate exceptional warehouse/facilities operations. Skilled at assessing needs and using process mapping to maximize production efficiency. I also specialize in logistics, motivating team members, and resolving operational issues in a timely manner. Profound ability to work well in team settings using communication and organizational abilities. Looking for a career position that enables me to work with other departments to obtain overall success for a people-oriented organization. I am searching for a company with a progressive outlook and innovative products that will challenge my skills at a location near my home.

Experience

Operations Manager

Servicon Systems, Fort Worth, TX

December 2021 – March 2025

Manager – Chris Alvarez 310-***-****

I interact frequently with clients and staff in a professional and responsive way, consistent with company policies, values, mission, and objectives.

Ensure all safety protocols are implemented and followed within all facilities. Inspect and evaluate all areas serviced by assigned staff for safety and janitorial excellence.

Conduct monthly safety meetings, on the spot corrections, counseling, and retraining of any unsafe practices.

Supervises, manages, and trains janitorial staff consistent with client and company expectations. Perform quality assurance inspections to ensure all work is complete in compliance with specific procedures and the scope of work.

Execute janitorial policies, procedures, and changes to ensure sustainable and cost-effective use of staff’s time, supplies, equipment, and processes. Help complete deliverables in client’s agreement and Statement of Work to the highest possible standards.

Support the Portfolio Manager and execute the full range of required management responsibilities. Produces monthly calendar of quality assurance evaluations.

Research data and statistics, to produce account-related reports and construct a monthly Power Point presentation to analyze KPI’s and explore potential opportunities with the client’s facilities management team.

View challenges as opportunities and provide effective solutions to assist Portfolio Manager in resolving operational and scheduling issues, as well as provide recommendations for improved efficiencies that meet or exceed the client’s expectations.

General Manager

The Shippers Group, Grand Prairie, TX

February 2010 – October 2020

Manager – John Dennington 214-***-****

Maintained a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.

Was responsible for site metrics associated with Key Performance Indicators (KPI’s), Business Improvement Plans, Efficiency Programs, and Profit and Loss (P&L) indices subsequent data analysis to develop reports for interpretation and communication for the customer, and site personnel.

Achieved operational objectives by contributing warehouse operations information and recommendations to strategic plans.

Reviewed and prepared all action plans while ensuring productivity, quality, and customer service standards were achieved.

Met financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Developed personnel capability through effective employee relations, hiring, training, and communications for all front-line hourly and salaried personnel.

Managed a leadership team to solve day-to-day operational issues and reach short and long-term performance goals.

Delivered effective leadership while driving business changes and minimizing personnel impact.

Communicated and collaborated cross-functionally to assist team to solve operational issues.

Motivated team members to achieve planned goals for the operation and their own personal goals.

Developed warehouse operations systems by determining product handling and storage requirements.

Controlled inventory levels by overseeing physical counts; reconciling with data storage system.

Developed processes for receiving product, equipment utilization, inventory management, gate processes (check in/out), and shipping.

Developed and implemented warehouse operations system improvements by leading continuous improvement projects as assigned and by analyzing process workflow, staffing and space requirements, and equipment layout.

Oversaw the troubleshooting of all receiving and shipping complaints to find the cause, help resolve the issue and prevent recurrences.

Administered policies and procedures as needed.

Director of Operations

ServiceCraft Logistics, Dallas, TX

November 2005 – February 2010

Oversaw the SAP driven cycle counting report.

Monitored all daily performance reports to aid in coaching the team to achieve the best possible results.

Monitored Bin Accuracy, Piece Part Accuracy, and Dollar Accuracy reporting weekly.

Maintained optimal stock levels to ensure timely availability of products.

Developed operational standards for all staff to follow.

Reviewed service levels on a continuous basis.

Minimized exposure to obsolete and excess stock.

Oversaw the transportation team and a fleet of tractor/trailers.

Created and maintained multiple spreadsheets to report and analyze all operational data.

Responsible for the recruiting, hiring, and managing of warehouse, inventory, and transportation personnel.

Maintained effective business relationships with all customers.

Presented written reports and analysis to senior management.

Coordinated the shipment of goods from the warehouse.

Provided reports along with shipping/receiving documents to customers as needed.

Investigated all customer complaints.

Resolved discrepancy issues by researching the inbound processes of incoming shipments.

Project Manager

Alpha Communications, Dallas, TX

February 2000 – November 2005

Defined project scope, goals, and deliverables.

Defined all required project resources.

Managed the entire project team and budget.

Allocated project resources around the United States.

Created schedules and project timelines.

Conducted site surveys for potential new business.

Director of Operations

Domino’s Pizza Distribution, Grand Prairie, TX

June 1997 – February 2000

Managed daily activities of Texas distribution center. Supplying all Domino’s restaurants in the state of Texas, Southern Oklahoma, and Western Louisiana.

Managed a team of twenty-five warehouse associates, thirty production associates, and sixty-eight transportation professionals.

Education

Diploma

South Grand Prairie High, Grand Prairie, TX

Professional referrals upon request

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