Virtual Assistant - Customer Service Accounts Payable
Resume:
English
Filipino
Basic Japanese
Interpersonal Skills
Communication
Leadership and
Management
Supervisory roles
Reports
Computer
Literate/Expert
Sales and Support
Expert
Centro Escolar University
2016 - 2018
Polytechnic University of the
Philippines
2018 - 2022
President’s Lister (A.Y.
2020-2021, 2021-2022)
President’s Lister 2nd
Semester A.Y. 2019-2020
President’s Lister 1st
Semester A.Y. 2018-2019
Senior High School ABM
- HRM
Eirene Mhae Espinas
Virtual Assistant Sales Agent
F inance Analyst
096******** *****************@*****.***
I can work in a fast-paced, deadline-driven environment with full determination, and I am passionate about everything that I do. I seek opportunity that will allow me to use my skills, learn, and grow professionally while achieving the organization’s/company’s goals through delivering the best job possible.
LANGUAGE
EDUCATION
Bachelor of Science in
Financial Management
EXPERTISE / KEY
SKILLS
WORK EXPERIENCE
Onetext, Inc.
Sales and Support Agent - Virtual Assistant
PROFILE / OBJECTIVE
Finance Analyst - Accounts Payable June 19, 2023 - March 28, 2024 Creating purchase orders for invoices across different countries (ASIA, EUROPE, EMEA, AMERICA)
Monitoring of payment for invoices
Batching created purchase orders
Invoice processing
Program Ready Trainer June 5, 2022 - June 16, 2023 U.S. Health Care System and Claims expert.
Meeting with clients.
Helps to lessen chat queue regarding U.S. Health Insurance application, benefits, claims, authorization for medical procedure, and other health care related concerns.
Creating a power point presentation that will help in facilitating a new hire class. Training new hires the product specifics so that they are equipped when they start taking in phone calls.
Admin tasks such as checking and approving trainees’ timecards, sending daily training report and emails to Operations Managers, requesting trainees’ schedule. Assisting trainees during their nesting/transition period, coaching trainees, and facilitates bridging.
Facilitating upskilling classes, floor walk to observe agents in production, audit agents’ calls, and spot correcting agents.
Feb 16, 2024 - Present
Manage SMS-based customer support and sales communication for over 200 brands.
Help customers get to the point of making a purchase, and use a company tool to sell to them.
Demonstrate the ability to rapidly learn and accurately document information across 200+ brands to ensure high-quality customer service and support. Respond to customer inquiries in a friendly and professional manner, addressing questions related to products, ordering, post-purchase, shipping, and more Concentrix
APL Logistics
Barista
Creating drinks, cashier, and overall work.
Customer Advisor I • Pharmacy Account November 23, 2020 – March 31, 2021 Taking in phone calls about pharmacy orders.
Finishing mail orders.
Job Order Assistant December 2017 - January 2018
Logging payroll, expenses, infrastructure, and etc. to respective logbook. Sending the documents to specific analysts before sending them to Budget Department Head for signature.
Sending signed documents to other respective departments. HR Assistant November 9, 2021 - February 1, 2022
Payroll Assistant (making employees’ payroll), bookkeeping, logging costs and expenses.
Helps in supervising unit renovation, and knowledge in unit prices. MediatioN: Media and Communication WebTalk Series (Facebook Live – May 23, 2020)
“A Collaborative Project between Malaysian and Philippine Nihongojins through Japanese Language and Culture” Certificate from Sultan Abdul Halim Fully- Residential School in Kedah, Malaysia (January 19, 2016) March 15, 2020 – August 2020
Customer Advisor II • Resolution Specialist August 16, 2021 – June 4, 2022 Taking in phone calls from patients, doctors, healthcare exchange, collections, broker, and others related to U.S. Healthcare.
Explaining benefits and eligibility of members who purchased U.S. Health Insurance. Starbucks
Lauren Hannah Properties Inc.
Caloocan City Hall - Budget Department
REFERENCES
Lea G. Racquel
Lauren Hannah Properties
Inc General Manager
INTERNSHIP FOR SCHOOL PURPOSES
ACADEMIC COMPETITIONS/SEMINARS
Sheryll Godinez
Team Leader Concentrix
Mary Grace Manayaga
Trainer Concentrix UPA
**********@*****.***
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