Business Systems Technical

Sr. Technical Business Systems Consultant

Wells Fargo, Chandler AZ 04/2022 - Present

Spearhead the DARE3 initiative, elevating data security by encrypting key and sensitive information, mitigating potential data breaches valued at over $2M in risk. Proactively refine the sunrise process, guaranteeing encryption for every onboarded application, safeguarding over 500 critical applications to date. Direct comprehensive UAT validations in a dynamic SDLC environment, enhancing software deployment precision for projects with budgets exceeding $10M. Forge strategic partnerships with cross-functional business and tech teams, architecting and delivering technology solutions that address multifaceted business challenges with annual impacts reaching $50M.

Champion Agile methodologies across the organization, fostering an environment that accelerates project turnaround times by an average of 6 weeks for major rollouts. Orchestrate the drafting of user stories and acceptance criteria, streamlining software development phases and positively affecting over 70 critical projects annually. Articulate high-level presentations to executive stakeholders, driving consensus and expediting key decision-making processes that influence enterprise-wide strategies worth over $100M.

Enable Encryption for all database types, from MONGODB, SQL server, Oracle to Mainframes and Teradata.

Lead the sunrising of 300+ applications annually to ensure compliance with encryption standards (AES-256, TLS 1.3, etc.), enhancing data security across Wells Fargo’s cybersecurity network.

Collaborate with cross-functional teams, including developers and compliance officers, to assess and remediate encryption vulnerabilities, reducing non-compliance risks by over 65%.

Conduct risk assessments and gap analysis during Agile iterations on 300+ applications, identifying and resolving encryption weaknesses, achieving 99% compliance rate within project timelines.

Develop and maintain documentation for encryption workflows and compliance processes, streamlining audits and reducing preparation time by 4+ hours per cycle. Partnered with stakeholders to align application sunrising initiatives with Wells Fargo’s cybersecurity policies, ensuring seamless integration and zero downtime during deployments.

Mentors junior team members on encryption best practices and compliance standards, fostering a culture of security awareness and improving team performance. Supports enterprise-wide cybersecurity initiatives by integrating encryption solutions into cloud platforms (Azure and BigQuery), bolstering data protection for 500+ users. Facilitate daily stand-up and sprint planning session in an Agile environment, collaborating with developers, compliance officers, and stakeholders to prioritize encryption remediation tasks for over 300 applications annually. Leverage Agile tools (Jira and Confluence) to track and manage encryption compliance workflows, ensuring transparency and timely delivery of 16 user stories per sprint. A dynamic technology leader with proven expertise in software implementation, technical support, and innovative scientific solutions. Demonstrated acumen in guiding seamless software deployments, driving database strategies, and ensuring international compliance. Renowned for leading cross-functional teams, enhancing operational efficiencies, and optimizing customer experiences. Seeking high- level roles to amplify strategic initiatives and propel organizational excellence. EXECUTIVE SUMMARY

WORK EXPERIENCE

Bachelors General Studies,

Information Technology

Southern New Hampshire

University 2025

EDUCATION

Associate of Science

Eastern Iowa Area Community

College

Microsoft Office Suite (Excel,

Access, Word, Project, Visio)

CRM – Salesforce Cloud, SAP

Salesforce Administrator in

Salesforce Cloud

Relational Databases

Networking, TCP/IP Protocol,

and Routing Configuration

Strong SQL Database Querys

Atlassian Suite Administrator

(Jira, Confluence, etc)

ServiceNow Administrator

TWS Facilitator

Database Managment

COMPUTER SKILLS

Strategic Technology Leadership

Global Project Oversight

Cross-Functional Team

Collaboration

Operational Excellence and

Streamlining

Innovative Solution Design

Stakeholder Engagement and

Management

End-to-End Product

Development

Regulatory Compliance Mastery

Customer Experience

Optimization

Agile and Adaptive Leadership

Strategic Business Consulting

Organizational Change

Management

SPECIALIZED SKILLS

CHELSEA FAGNER

SENIOR TECHNOLOGY BUSINESS SYSTEMS CONSULTANT

563-***-**** *******.******@*****.*** www.linkedin.com/in/chelseafagner Chandler, AZ 85224 WORK EXPERIENCE (CONTINUED)

Adaptive Leadership

Strategic Visioning

Collaborative Teamwork

Influential Communication

Critical Problem-Solving

Stakeholder Relationship

Management

Continuous Improvement

Mindset

Decisive Decision-Making

Ethical Integrity

Cultural Agility

KEY SOFT SKILLS

Technical Support Specialist

CentralSquare Technologies, Decorah IA 10/2015 - 04/2021 Orchestrated comprehensive customer onboarding – from software installation to product deployment – leveraging in-depth knowledge of SQL and spearheading project management for over 800 unique clients.

Strategically provided remote emergency and planned software support, serving a robust customer base of over 900 entities, while consistently meeting critical KPIs and SLAs. Elevated team proficiency by devising and delivering dynamic training modules for new hires, utilizing webinars, demonstrations, and meticulously crafted documentation. Acted as a linchpin in cross-departmental collaborations, ensuring cohesive support and project implementation, backed by superior communication and technical writing capabilities.

Exemplified versatility by seamlessly transitioning between roles - from support to implementation, project management, and even sales, underlining a prowess in project supervision, control management, and team coordination. Utilized Salesforce to determine trends and knowledge base. Implemented Salesforce Cloud, streamlining client onboarding processes and reducing onboarding time by 20% through customized workflows. Administrator in Salesforce Cloud when implementing the platform. Ensured all clients networks and hardware were functioning and compliant. Managed ticketing systems (Salesforce, Jira, ServiceNow and Zendesk), prioritizing and escalating issues to ensure compliance with SLA requirements. Created and maintained detailed knowledge base articles and user guides, reducing repetitive inquires by 35%.

Created batch schedules for customers utilizing TWS to enable the software to run as smoothly as possible.

Acted as internal IT for several high-profile customers to ensure their systems were able to run the software efficiently.

REFERENCES

AVAILABLE UPON

REQUEST

Jira Automation Certification

Confluence Certification

AZ-900 Certification for Azure

AI-900 Certification AI

Fundamentals

CERTIFICATIONS

CHELSEA FAGNER

SENIOR TECHNOLOGY BUSINESS SYSTEMS CONSULTANT

563-***-**** *******.******@*****.*** www.linkedin.com/in/chelseafagner Chandler, AZ 85224 Lead Business Consultant

CentralSquare Technologies, Remote 04/2021 - 04/2022 Oversaw comprehensive software implementations, culminating in the seamless deployment for over 50 major clients in a span of one year, serving as the primary bridge between project managers and end-users.

Utilized Salesforce Cloud platform to determine sales trends and new projected customers.

Managed Salesforce Lightning migration, training our team of 12 on new features and achieving 100% adoption within 6 weeks.

Expertly trained 100+ users in utilizing proprietary software, using in-depth knowledge of PSQL and Linux, which resulted in a 25%+ reduction in post-launch support requests. Devised system configurations tailored to individual client needs, ensuring alignment with best practices and specific business requirements, leading to a 30%+ improvement in customer satisfaction scores.

Conducted system demonstrations, assisting over 200 customers in the review process, which culminated in a 95% approval rate prior to software going live. Cemented robust client relationships, ensuring 90% retention rate, while consistently collaborating with a multifaceted team of engineers, data analysts, and consultants to drive project outcomes.

Operated autonomously under tight deadlines, successfully completing 100% of projects within allocated timeframes and demonstrating exceptional ownership of key responsibilities.

Harmonized cross-functional collaborations with diverse internal and external stakeholders, playing a pivotal role in the configuration of top-tier agencies to the latest software versions.

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