Scrum Master Supply Chain

RAJ ARCOT, MBA (cert), CSM (Certified Scrum Master)

Mobile: 508-***-**** email id: ********@*******.***

Objective: A Software Release & Deployment Manager – Craft Education position where my overall experience in Systems Management coupled with my senior Project & People Management skills, Overall Leadership, Infor Lawson Software Development of Applications & Implementation, Direction & Data strategy skills, 20+ years of Lawson ERP Application skills, Cloud Technologies, PMO Agile methodology, Product Delivery, Analytical & Functional skills would result in a more profitable and an efficient world-class organization.

SENIOR INFORMATION TECHNOLOGY MANAGER

IS Data Management, Applications & Governance, Business Intelligence, 20+ years of Strong ERP Delivery & Management Supply Chain Purchasing & Contract Management Systems & Software Development and Integration Change Management and Quality Assurance IT Strategic Plans Leadership, Management Decision-Making, Collaboration, Problem Solving & Negotiation Disaster Recovery Audit Waterfall, Agile, Iterative Methodologies and Approaches PMO EMR DevOps SDLC Acquisitions & Mergers Digital Strategies Analytics & Cloud Computing.

QUALIFICATIONS SUMMARY:

Senior Information Leader who consistently demonstrates ability to meet managerial/technical automation requirements, delivery and customer needs while designing, managing and implementing effective ERP and project management solutions in Retail, Healthcare, Telecom & Banking industries.

Respected Professional, having worked in several Fortune 500 companies, offering overall 20+ years of Techno-functional expertise in management at both corporate enterprise and project level, including recent successes such as:

Providing direction for upgrading the Enterprise Lawson Architecture & Applications, Integrating Revenue Cycle Management data to the ERP system, HR & Mobile Supply Chain Management implementations & EDI for Procurement with Handhelds across multiple hospitals.

Successfully coordinating company-wide implementation of Disaster Recovery project for multiple hospital markets(locations).

Oversaw & Championed the Implementation of Patient Charge Interface System which cut the original processing time by more than 65% for an entire chain of hospitals. This system uses the Lawson Business Component Integrator (BCI) tool extensively.

Incorporated a consulting company and ran it for 2 years successfully providing Lawson ERP solutions for Hospitals. Was named in the “Movers & Shakers list” of Worcester Business Journal in Dec 2006.

Responsible for overseeing the successful implementation of Lawson ERP LSF9.0 & LSF9.0.1 upgrades. Led the Version 10 upgrade.

CORE COMPETENCIES:

Drive Service Level Agreement (SLA) metrics

Strategic Project Planning, Lawson Interface Development, ERP Project Implementation (15+ years of Lawson S3 experience), Supply Chain Management, HR, Payroll, Project Compliance, Reporting and Direction

Organizational Enterprise Planning, Architecture, Infrastructure & Project Management using AGILE (Certified Scrum Master) Technologies.

IT Governance, Quality Assurance & Audit

Client and Vendor Relations, Offshore Delivery, Team Building/Recruitment

Performance Management & Audit, International exposure with experience in organizations such as the United Nations Development Program (UNDP), New York, USA & ILO, Geneva, Switzerland.

Technical

Hardware/Operating systems:

RS-6000(Aix 7.1), Unix Scripts, SAN Architecture, IBMES9000(MVS/ESA)/3090(MVS)/43(DOS/VSE)/9375(VM)PRIME 3250 (Primos), PC and Compatibles, Windows.

Software/Engineering:

Oracle 11g Rel 2, SQL, PL/SQL, DB2, Sql server, IMS (DB/DC), VSAM, CA-DATACOM.ERP software product Lawson(Ver 10, Version 9.0.1 MSP 8 Application on Aix 7.1), Version 9.0.1.12(ESP), Ver 10, Design Studio (Ver 3.1), Lawson Design Studio(Portal), Lawson Packages AP, GL, PO, HR, Kronos, Benefits, PR, Procurement, BSI Taxfactory, Lawson 4GL, Lawson Tools, Lawson Utilities, LBI, Landmark Ver 10, Smart Notification, Agile, Waterfall, Scrum, APIs, BCI Tool, HACMP, Infrastructure optimization, Hyperion, Workday,Virtualization, SaaS, PaaS, Cloud Computing, VMware, Midas, ADAM, Sftp, GPG, PGP,Ldap, HIPAA Compliance, Pyxis, HIE, EMR, JCAHO, HL7 Protocol, Knowledge of EMR and Process Flow, Knowledge of COTS & Cerner, Star Patient Accounting from Mckesson, Hyperion, Real-time Health care analytics, SAP BI, Saas, Websphere 7.0, SDLC, BI, ESB architecture & Data Warehousing, Data-Modelling, Zachmann & TOGAF Enterprise Architecture tools.

Certified in ERP Lawson Development, Portal & System Administration

Certified in Lawson migration from 8.0.3 to LSF 9.0

Certified in Lawson Security 9.0

Certified in Websphere(Ver 6.1) & Undergoing Cert in CPM

Business Intelligence, Tableau, Big Data, Hyperion, Business Objects, Familiarity with Sharepoint, Integra, Cobol, MF-Cobol, Case Tools, PL/1, Basic, C, C++, Java, Javascript, Perl,CCC Harvest Source Management Software, HTML, XML, Mantis, Mark-IV, REXX, Clist, Infobasic, DbaseIII+ & ABAP4.

Certified in Enterprise Crystal Development & Certified Scrum Master.

Certified in Computer Organization & Assembly Language

Certified in C++, Java & SAP ABAP 4.

Inter-Test, Xpeditor, TSO/ISPF, Roscoe, Millennium, Changeman, Endevor, CMS, Eztrieve, MVS JCL, FTP, Information, MS Office Applications (MS Project, MS Word, MS Excel, Visio, Powerpoint etc.,).

Education

ProfessionalMembership

Bachelor of Science (B.S) in Physics & Math, India.

Post-Graduate Diploma in Systems Mgmt(PGDSM), India.

Post-Graduate in Business Administration MBA (cert),

University of Leicester U.K. (member of AACSB)

Completed Executive Healthcare Leadership Certification program at the Cornell University, Ithaca, NY, USA.

Completed Developing Innovative Ideas Cert program from

University of Maryland, College Park, USA.

Certified in In-Memory Data Management – Implications on Enterprise Systems & Automated Visual Analytics from

the Hasso-Plattner Institute (HPI), University of Potsdam, Germany.

Certified in Data Scientist’s Toolbox from Johns Hopkins University, Baltimore, USA.

Member of International Association of Privacy Professionals.

Ex-Vice-President of Tennessee Lawson Group & member of HIMSS.

Certified Scrum Master (CSM) from Scrum Alliance.

References

Travel

Visa Status

Available upon request.

Not a problem.

Citizen of USA.

Senior Systems Administrator Jan 2020 – Current

Baptist Hospital, TN.

Day-to-day Systems & Data Administration, Installations & Upgrades including Mobile applications for Hospital ERP systems for Financial, HR & Supply Chain Applications.

Currently working on Oracle Cloud computing solution.

Senior Systems Consultant Jul 2018 – Dec 2019

Leading Health System, GA.

Responsible for leading the overall ERP efforts to move into multitenant cloud application for Financial and Supply-Chain applications.

Supply Chain Data Systems & MMIS Executive Position June 2017 – Jul 2018

WellStar Health System, GA.

A Director like leadership position reporting to the SVP and responsible for the overall correctness and integrity of the Supply Chain Management Data, Infor Lawson Business Intelligence Dashboard Reports and metrics, Data Transformation, Modelling and Governance, Item Master Management, Harmonization, Provisioning, IT Issues and Resolution. Work with Executive Management to strategize Projects, Executive Metrics, Products, Data visualization and Analytical Tools.

Sr Systems Technical Consultant Jan 2015 – Jun 2017

Children’s Hospital, Dallas TX.

Responsible for leading the overall ERP Technical Architecture & Integration, Lawson Business Intelligence(LBI) Dashboard Executive Crystal Reports, Landmark Configuration Console, IPA, Technical Management of environment & Direction, Lawson Security, configuration, SDLC, creation of proposals, multiple interfaces and scripts, project communication, be a SME & do mentoring for installation, configuration, upgrades & administration etc., stakeholder management, Transition to Infor Lawson Version 10, Conflict & Resolution Management, Incident management, Vendor Management, Reporting, managing a portfolio of projects, Budget based technology deliverables and overall Project Management. The modules include Financial, HR & Payroll & Supply Chain management including Mobile Supply Chain Management.

Sr Project Manager Dec 2013 – Dec 2014

Connecticut Children’s Medical Center, Hartford, USA.

Tasks include project ownership of Strategic Enterprise Applications, working with Senior & C-Level executives, Overall Project management & Direction for million-dollar projects, working with Senior Business & Technical Leadership, Contractor management and providing recommendations & reports for Executive management. Administered Agile/Scrum process, worked with Stakeholders, mentored junior staff in managing and developing Agile process, conducted daily scrum & sprint meetings, coordinated with vendors and ensured effective implementation, used Hybrid models wherever necessary along with Kanban tool.

Conduct meetings for the Executive Steering Committee. Dotted line reporting to CIO & CFO.

Empower and mobilize Project Managers through innovative, exemplary and reliable direction. Nurture an idea-sharing environment, encouraging and embracing both positive and skeptical input in order to brainstorm best practices, harvest resources and create a path for the organizational success.

Sr Consultant Jan 2013 – Nov 2013

Client: Leading Power Energy Company, GA, USA)

Tasks include working with Landmark, Processflow, Contract management, studying current processes and creating technical roadmaps, Business & Technical Leadership and providing recommendations for Financial Applications and Architecture.

Sr Lawson Technical Architect/Technical Project Manager Apr 2007 – Dec 2012

Ardent Health Services, Nashville, Tennessee, USA

Core Activities & Capabilities:

Tasks include working with Client User Groups, Business owners, Directors, DBAs, Senior Unix, Storage & Network Administrators; Providing vision & roadmap to Senior Management, Planning and overall management & deployment for all technical facets of ERP Lawson; Responsible for estimation of technical time-lines for multiple projects. Multiple interfaces were built under my direction with encryption logic while sending the data to third-party clients. The role is that of a Principal Architect for multiple projects. Responsible for the overall Technical Architecture & Direction, configuration, SDLC, creation of proposals, project communication, stakeholder management, Conflict & Resolution Management, Vendor Management, Reporting, Budget based technology deliverables, Project Management using Agile Scrum & implementation for the following projects:

1. Responsible for the upgrade to P-series hardware, Lawson Env & App upgrade and all application testing.

2. Responsible for the upgrade to BSI-Taxfactory from 8.0.o to 9.0.b and application testing.

3. Responsible for creating the role-based security model matrix in Lawson Security.

4. Responsible for direction and implementation for all Technical Project Management work in the Lawson 9.0.1 Env & Apps upgrade project and Mobile Supply Chain Management installations. The MSCM project was geared towards implementing a more efficient Supply Chain Management system using handhelds.

5. Championed for the overall Project management of the EDI project in Materials Management. Eventually the Purchase orders get routed to third-party vendors like GHX.

6. Responsible for the creation of a service team to handle Lawson Security related issues, document issues and perform troubleshooting.

7. Responsible for integration of multiple Interfaces to the Financial Systems. A lot of these interfaces follow the Sftp protocol along with Encryption standards.

Other critical responsibilities include overseeing Change Management for Lawson ERP applications, Log Management, User & Resource Access Analysis, Compliance Reporting, Best Practices & Quality Improvement, Disaster Recovery Management Process & Security Policy for Audit Procedures.

Sr Lawson ERP Technical Consultant Nov 2005–Mar 2007

Top Health Care Provider(s) in Michigan, Pennsylvania & Florida, USA

Core Activities & Capabilities:

Tasks include working with Client User Groups & Senior Project Managers; Mentoring and Monitoring Project Leads & Developers to design and develop technical solutions in Lawson for complex business problems. Areas include Lawson Interfaces, Application Development, Lawson Design Studio and Process Flow as part of large implementations for financial systems & Lawson Supply Chain Management.

Responsible for the Technical Design, Specifications and development for the following projects:

1. The newly implemented multi-hospital Patient Charge System which cut the original processing time by more than 65%. This system uses the Lawson BCI tool extensively.

2. Creating brand-new site-specific Customized Pyxis Interface.

3. Created proposal for revamping the Lawson Security system for multiple existing & divested hospitals

Sr Lawson Analyst Jul 2001 - Oct 2005

TJX Companies, MA, USA

Core Activities & Capabilities:

Development: All phases of Application Development - Analysis, Identify, Design, Development, System setup & Testing before going live, Customizations, Data Conversions, Maintenance, Debugging, Documentation, Training, Lawson Technical Lead for multiple projects, Primary resource for support of Lawson Financial Applications and facilitating resolution of issues, post-implementation support, Lawson Design Studio, Lawson Portal, End-user Crystal Reports. Act as a SME for all Technical upgrades.

Tasks included Creating high-level design documents, Defining requirements and support procedures, Writing technical specifications, Designing and creating Numerous Screens/Forms & Custom Interfaces to the AP Financial systems, LID, PGMDEF, Lawson Table structure, Managing Payment Process including Bottomline & Positive Pay files as part of Check processing, Conversion & Major Implementations for multiple custom projects of significant complexity, Gap Analysis, Data mapping, Data Controls & Validations, Day-to-day client relationships, Diagnosis & Support of Client issues, Interaction with the business users on the functional side, Mentoring programmers and analysts, Adherence to corporate standards and Sarbanes-Oxley standards compliance, Chain-enabling of systems, Action Plans and Roll-Out Strategies.

Creation & Maintenance of Crystal Reports.

Oversee System Administration: Lawson, Enterprise Crystal Reports and Data Integrity.

Maintenance of Servers, Batch Server and configuration, Batch processing, LAUA, DBDEF, Grpdef, Database modifications, Security Administration, Define Security processes & classes, Define Access, Data & Program Dumps, Web user records, Bookmarks, UNIX accounts, Prod jobs creation, Unix scripts for scheduling jobs, Automate routine tasks, Patches and upgrades etc.,

Publishing reports on the Crystal Enterprise Server, Maintenance of test and production servers, Scheduling jobs, User Groups and Accounts, Troubleshooting etc.,

Maintenance of Servers, User Groups, Security & Accounts.

Sr Consultant – Verizon (Fortune 10 company), Boston, MA, USA Jan 2000 – Jun 2001

Core Activities: Design & Testing.

Tasks included mapping interface modules for Billing Systems that will consist of data sent from EPP (Event Pre-processor) converting it to MPS format and distributing the data to the MPS streams. Testing & Implementation of EPP for New England.

Revised software validation procedures.

Developed complete specification documents for integration of new enhancements into existing systems & Testing. Software used: DB2, Erwin, Endevor, Cobol, Vsam & JCL.

Consultant - State Street Corporation, MA, USA Nov 1995 – Dec 1999

Mutual Funds Division:

Core Activities: Analysis & Testing.

Analysis and creation of multiple Position Extract files of Mutual Funds for the client, J.P.Morgan, and interaction with the user group of the client.

Analysis, coding and testing for the Euro Integration Project where different European currencies were merged. Software used: PL/1, Datacom, DB2, Changeman tool, Vsam & MVS JCL.

Core activities: Analysis work and writing Technical Specifications for Foreign Exchange systems. Work included interaction with Senior Business Systems Analysts and Analysis of Foreign Exchange programs.

Project Leader/Sr Associate

Cognizant Technology Solutions, Chennai, India Feb 1993 – Sep 1995

(Previously known as Dun & Bradstreet – Satyam Software, Chennai, India)

Handled Re-engineering Project teams of Inventory Control and General ledger Systems for Dun & Bradstreet Inc, Framingham, U.S.A. These were offshore projects executed at Chennai (Madras), India. These projects earned the highest revenue for the company for that fiscal year.

Developed procedure for testing process releases.

Managed staff of 8 and worked as team leader.

Devised training course for junior associates—speeding profitability.

Software used: COBOL II, MILLENNIUM, CICS, VSAM & MVS JCL.

Deputed as Lead Analyst for the On-site Application Development works for the Common European Production Systems (CEPS) Media Projects for A.C. Nielsen GmbH at Frankfurt, Germany and Lucerne, Switzerland. These successful statistical pilot projects proved to be responsible for getting further projects. Work involved development and support of Market Track systems. Basically, the programs handle Inventory control and use statistical sampling to forecast demand.

Software used: PL/1, CICS, DB2, VSAM & MVS JCL.

Offshore Re-engineering projects for John Deere & Co, Moline, U.S.A. and Saudi Business Machines, Jeddah (IBM, Saudi Arabia). Work involved Analysis, Coding & Testing of Inventory Control Programs.

Wrote much of the initial edition, production system operator's manual.

Software used: PL/1, CICS, DB2, VSAM & MVS JCL.

Software Engineer - Datamatics Consultants, Mumbai, India Jul 1990 – Jan 1993

On-site External Consultant for the Budgeting systems at International Labor Office (ILO), Geneva, Switzerland.

On-site External Consultant for the Project Expenditure Systems at the United Nations Development Program (UNDP), New York, U.S.A.

Analyst Programmer - Tradewings Pvt. Ltd, Mumbai, India Feb 1989 – Jun 1990

Programmer - Ale Marketing Services Pvt. Ltd, Chennai, India Jul 1988 – Jan 1989

Associate Faculty - N.I.I.T Pvt. Ltd, Vizag, India Jan 1988 – Jun 1988

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