Customer Service Specialist

Char E. Hamilton

New York ****************@*****.*** 716-***-****

Professional Summary

Friendly, detail-oriented Customer Service Specialist with a strong foundation in healthcare support, billing, and administrative coordination. Experienced in handling customer inquiries, resolving concerns efficiently, and ensuring satisfaction through clear communication and thorough follow-through. Adept at navigating high-volume environments, maintaining professionalism, and building trust with clients and patients alike. Seeking a remote customer service role that leverages my interpersonal strengths and problem-solving abilities.Skills &

Certifications

• Customer Support & Relationship Management

• Verbal and Written Communication

• Problem Resolution & Conflict Management

• HIPAA Compliance (Certified)

• Call Handling & Email Support

• Insurance Knowledge & Claims Assistance

• Empathy, Patience & Active Listening

• Microsoft Office Suite, EHR, and Billing Software

• Attention to Detail & Multitasking

Professional Experience

In-Home Healthcare Aide

Committed Care November 2024 – Present

• Provided compassionate, personalized service to patients, ensuring comfort and dignity in daily routines.

• Communicated clearly with families and medical staff to coordinate care and resolve concerns.

• Maintained accurate records, ensuring client confidentiality and satisfaction.

Account Receivable Biller – Collections

Kaleida Health Hybrid – Remote December 2022 – June 2023

• Assisted patients and providers with billing inquiries, explaining charges and insurance processes.

• Responded to claim issues promptly and provided resolution, contributing to smoother workflows.

• Built rapport with clients during follow-ups, increasing successful collections and satisfaction.

Billing Specialist

Buffalo Wheelchair (now AdaptHealth) Remote March 2021 – October 2022

• Supported clients by navigating insurance requirements and answering billing questions with clarity.

• Handled inbound and outbound communications, fostering trust and timely resolution.

• Ensured a high degree of accuracy in account handling and documentation.

Education

Associate Degree in Fashion Merchandising Management

Fashion Institute of Technology, 2016

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