Customer Service Sales Floor
Resume:
MELISSA SMITH-GREEN
CONTACT
PROFILE
**********@*****.***
Reliable employee seeking work. Offering excellent communication and great judgement. Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Looking to seek and maintain a position that offers professional challenges, utilizing interpersonal skill, excellent time management and problem-solving skills.
SKILLS
EXPERIENCE
Electronic system
Sales floor replenishment
Accounting software
Microsoft word
Café inventory
Clean equipment
Organized with attention to detail
Able to follow instruction
Guest service
Communication
Manager
Leadership
Kitchen Manager
2023-2024
Developed skills to supervise and coordinate kitchen staff according to food safety standards. Training staff on how to properly use kitchen equipment safely and responsibly. Managed inventory, Time management to make sure food was served at the correct times. Setting cleaning standards for staff.
Cashier
2020-2022
Answered phones about store policies and addressed customer concerns. Reconciled cash drawer at the start and end of every shift, accounting for the errors and resolving discrepancies. Replenished sales floor and organized shelves, racks, and bins for optimal appearance.
Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance. Mentored new team members on sales and software operations. Learned duties for various positions and provided back up at key times. Operated register to record transactions accurately and efficiently. Performed cash and card transactions to complete customer purchases.
Customer Service Rep
2017-2019
Handled high volume incoming calls while sticking to the quality of standards, Providing information about products, services and equipment. Responding to customer inquiries about product use. Taking sales orders, replacing equipment, as well as processing returns. Taking customer complaints and taking accountability in a professional and welcoming manner. Ensuring customers that they are in good hands while being respectful and courteous.
EDUCATION
Lynn Community college
2013
GED
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