Information Technology Desktop Support
Resume:
*********@*******.***
Reading, PA 19606
www.linkedin.com/in/jrubright
PROFILE
Highly skilled and goal oriented Information Technology Professional. Strong leadership with exceptional communication and organizational skills which develop robust customer relationships. Seeking a career with an organization where I can utilize my skills, knowledge, and experience in IT; in a challenging role that allows for advancement and growth.
EDUCATION
Berks Technical Institute - Associate in Specialized Technology Degree:
- Network / Internet Professional
- 4.0 GPA
ACADEMIC ACHIEVEMENTS
BTI Director’s Award for achieving and maintaining a 4.0 GPA.
- 8 Consecutive Semesters: January 10, 2007 - December 23, 2008 CERTIFICATIONS
- Microsoft Windows Enterprise Desktop Administrator (70-686)
- Microsoft Windows Enterprise Desktop Support Technician (70-685)
- CompTIA A+ Essentials (220 - 601)
- CompTIA A+ IT Technician (220 - 602)
- CompTIA Network+ (N10 - 003)
- IBM / Lenovo (Multiple Certifications / Available Upon Request)
- HP Desktops, Workstations, and Notebooks (HP2 - Q01)
- Dell Americas Notebook / Desktop Proficiency Certification
- Barracuda Backup Certified Engineer
PROFESSIONAL EXPERIENCE
2015 - Present, Systems Engineer Mon - Fri 40hrs/week www.eblogix.com
Provide Level II and III software, hardware, technical, remote and onsite support/ administration for multiple contracted client infrastructures through eb Logix. Comprehen- sive knowledge of:
- Microsoft Windows Desktop and Server OS
- Microsoft Office Suite and O365/O365 Admin Portal
- Datto BCDR & Cloud Continuity Administration
- Barracuda Backup Administration
- Google Workspace Administration
- Connectwise/Automate (formerly LabTech)/ScreenConnect
- UniFi Configuration/Administration
- IT Glue Administration
- Proofpoint, Dropsuite, Ironscales, Pax8, SentinelOne, WebRoot Troubleshooting PC’s, servers, printers, and all other network connected devices. Working on projects and finding better business solutions for clients. 2007 - 2015, Computer Support Analyst Mon - Fri 40hrs/week www.dsscorp.com
Provide Level II and III software, hardware, technical, remote and onsite support for multiple contracted client infrastructures through DSS including: manufacturing, health care, educational, facility engineers, and other IT support groups. Comprehensive knowledge of Microsoft Windows XP/Vista/7/8/8.1 Operating Systems and Microsoft Office 2003/07/10/13. Managed multiple projects including PC deployments on an enterprise scale. Troubleshooting PC’s, servers, printers, and all other network connected devices. Working on projects and finding better business solutions for clients. Served as Service Delivery Coordinator to ensure specific product distribution and maintenance for clients.
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