It Support Data Analytics

Stenio Michel

Brooklyn, NY 646-***-**** ***********@*****.*** www.linkedin.com/in/stenio-michel-8768b515

- Ten years of practice as a computer support specialist and self-motivated customer services professional - Dedicated and hard working technician with creative thinking, ability to progress under pressure - Computer Technology Passionate, Specialist in hardware and networking Caballing / Installing / Configuring system - Hoping to find my next challenge in the world of Information Technology System.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems• Application Software • Installation & Configuration

EDUCATION

Merit America • Virtual 08/2022 - /03/2025

- Google Cybersecurity Professional Certificate 03/2025 Gained expertise in cybersecurity principles, including threat detection, risk management, and incident response. Developed hands-on skills with cybersecurity tools and techniques, preparing for real-world scenarios in protecting digital environments, network assets and physical materials.

- Google Data Analytics Professional Certificate 12/2024 Acquired skills in data cleaning, visualization, and analysis using tools like SQL, R, and Tableau. Completed hands-on projects involving real-world data sets, enhancing data-driven decision-making and analytical capabilities.

- Google IT Support Professional Certificate 08/22 Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification.

Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Borough of Manhattan Community College 06/2018 ● Medical Billing and Coding State University of Haiti / INAGHEI 11/2009 ● Bachelor Degree in Public Administration Infotechnique Haiti 11/1996 ● Computer Technician Diploma PROFESSIONAL EXPERIENCE

Junior data analyst "contractor", It Support Specialist Freelancer and Concierge at Fisher Mills Building "Prime Staffing Management " in NY, where I interact with different types of tenants and clients, I built a strong customer service and retention in this night time shift job.• New York, NY 02/2011 – Present

● Organized guest needs through different modes of communication, handled clients’ needs by implementing their complaint and suggestion in freshdesk online ticketing system, prioritizing by urgency to accommodate each.

● Organized incoming mail by scanning packages and boxes in the Envoy mail management database, de-escalated lack of information, increased validity access and reduced the steady flow in the package home. Voluntary Job / Brooklyn, NY CAMBA / AKIYETU 09/2011 – 12/2011 ● Facilitated basic microcomputer literacy training and curriculum for over five hundred immigrants, increasing core computing skills.

● Organized computer assembly hardware components and installed Ms Windows 2000 for 20 + devices, ensuring optimal performance.

Customer Service Representative • Professional Business Center Inc. in Miami FL 02/2010 – 12/2010 ● Provided customer support up to fifteen customers each day, delivering detailed information about new material to the clients desire to purchase a new device.

● Implemented policies and carried out management procedures, communicating with leadership, ensuring organizational needs were met.

Information Technology Support Manager • UEH / Inaghei • Port-au-Prince, Haïti 08/2007 - 01/2010 ● Provided microcomputer component assembly and software installation service for up to twenty five pc in student’s lab and office’s staff management monthly, data recuperation and virus removal up to ten laptops weekly, reducing downtime.

● Implemented a new student’s registration database, using MS Access and SQL, giving an online information access form to each freshmen, undergraduate, postgraduate using a personal code.

● Maintained and protected institutions information online, using Joomla platform to manage traffic for the school magazines online, mitigating privacy concerns.

It Support and Project Management Freelance consultant • KNFP, ASON, ICEF, FACN • Port-au-Prince, Haïti 08/2003 - 01/2010 ● Provided training Ms Windows environment and Ms office for staff, typing lessons to improve speed and reducing lack of information implementation.

● Furnished and accommodated service, installation and maintenance for printer, fax machine, Xerox copier machine, contributed in reduction of service gap.

● Indulged with Intervenience in data recuperation process and virus removal up to five laptops monthly, data storage and portability information access.

● Developed many skills in modern hardwired cabling with RJ45 and RJ11 connectors, radio coaxial cabling and HDMI tv connector plugs.

● Contributed in many many projects: - Community market for employees of electricity company, producing document evaluation management and database using Ms Project and Quickbook & Ms Excel . - Community water accessibilities, distribution of running clean water filter solutions to five thousand local neighborhoods. - Supply lunch for Elementary school for poor local zones, organize the school kitchen and give out weekly food to students 3 to 10 years old.

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