Customer Service Crew Member

Michael Gollinger

Telephone: 714-***-**** E-mail: *****************@*****.***

Summary

Ability to communicate effectively with all levels of the organization including customers, vendors, and co-workers. Analytical, critical thinking and problem-solving abilities. Strong adaptability and capacity to work in fast-paced environment. Other skills include verbal and written communication.

Experience

Cashier / Crew Member, Chipotle CA 11/2023-Present Cashier and crew members for customers in a restaurant environment. Cashier, Sales Floor, Big 5 Sporting Goods CA 11/2023-07/2024 Cashier and sales for customers in a retail store environment. Stand Carts Attendant, Universal Studios Hollywood CA 07/2023 - 10/2023

● Provide customer service to guests in the theme park.

● Carts and food attendant, serving food and drink to patrons including special events. Exercising managerial and customer service skills to existing and new co-workers of workflow processes.

Lien Fulfillment Associate, Collabera, Inc. - Wolters Kluwer CA 10/2022 – 02/2023

● Research, resolve, and respond to inquiries/issues from members, state, and others concerning collateral issues and compliance.

● Review member account data and/or documentation to ensure data is accurate, up-to-date and in compliance with applicable federal and state laws, rules, regulations.

● UCC filings for liens on title properties in different States.

● Judgment lien search, Litigation record search and federal and state tax liens.

● Knowledge of the legal and regulatory guidelines.

● Experience managing digital records

● Quick learner, proactive, takes initiative.

● Strong oral and written communication skills.

Consultant, Express Employment Professionals, CA 01/2022 – 10/2022

● Strong organizational, time management and multi-tasking skills

● Ability to absorb product knowledge quickly and process information to apply to customer needs

● Ability to make sound business decisions and exercise discretion and judgment

● Experience generating add-on sales revenue.

● Strong analytical and problem-solving skills.

● Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook Escrow Assistant, Atlas Title, CA 08/2021 – 01/2022

● Corrected and prepared documents for county recordings.

● Opening and closings of escrow with SoftPro software.

● Ordered and updated payoffs, added commissions, reviewed other documents and affidavits for trusts, deeds and transfers.

● Reviewing, analyzing, and uploading documents to investor’s portals for funding and post close loans.

● Set up borrower and seller signings for purchases and refinances. Escrow Assistant, Robert Half – Placer Title / Golden Empire Mortgage CA 01/2021 – 06/2021

● Obtained notary experience during sale and purchase signings.

● Opening and closings of escrow. Using Resware, followed up on lender requests.

● Ordered and updated payoffs, added commissions, reviewed other documents and affidavits for trusts, deeds and transfers of solar.

● Reviewed, analyzed documents for post close loans.

● Corrected and prepared documents.

Product Merchandiser/Planner, Davaco, Inc. CA 09/2020 – 12/2020

● Assisted with rearranging store shelves and display areas as required.

● Knowledge of store fixtures and installation.

● Maintains cleanliness of fixtures, displays, and aisles.

● Measured shelves for correct height and width, move shelves as necessary.

● Responsible for reset activities, shelf conditions, tear down/rebuild, schematics/planogram completion or have visual merchandising experience.

● Verify that all necessary documentation accompanies the work package and is properly filed.

● Worked independently and collaboratively with coworkers, store personnel and vendors. Warehouse Associate, Kelly Services CA 03/2019 – 03/2020

● Clean and maintained warehouse to comply with OSHA and state safety and health standards.

● Counted and stocked different types of merchandise to comply with inventory control tag requirements.

● Examined incoming and outgoing shipments, rejected damaged items, and appropriately recorded any discrepancies.

● Inventoried items with daily cycle count and investigated discrepancies to maximize data accuracy.

● Received deliveries, scanned packages, and update orders in database to enable order processing and fulfillment.

● Recommend process improvements and methods of cost savings. Support the analysis of warranty and field returns.

Temp Worker, Volt CA 10/2012 – 12/2019

● Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

● Manage master calendar of signing and organized related paperwork.

● Perform and monitor critical processes.

● Performs other duties as required by business needs.

● Prepare and finalize timely documentation package.

● Provided excellent service and attention to customer when face to face or through phone conversations.

● Responsible for the efficient and accurate collection, sorting, reviewing, analyzing, organizing, updating, filing, and maintaining of all record documentation process.

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Consultant, Aerotek CA 11/2014 – 12//2019

● Assisted clients with requirement analysis, documentation, business analysis and logical data.

● Documented research finding and prepared polished reports highlighting results and improvement strategies.

● Recorded and reported job-related activities, finding, discrepancies and decisions.

● Establish quality standards and performed work according to project schedules. Escrow Assistant, First American Title CA 10/2012 – 07/2015

● Closings of escrow.

● Contribute to team effort by accomplishing related results as needed.

● Corrected and prepared documents for county recordings.

● Ordered demands, HOA statements, evidence of insurance and other required documents.

● Processed revisions for HUD’s and Good Faith Estimates.

● Put together closing statements for buyer and seller review.

● Reviewed and interpreted buyer, seller, and lender instructions to assess escrow requirements. EDUCATION

Fullerton College, Associate in Arts – Liberal Studies 05/2003 Irvine Valley College, Kinesiology 05/2012

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