Data Entry, Administrative Assistant, Work from Home
Resume:
United Direct Insurance Services Inc. · Customer Information Data Entry
Goodhue, MN
************@*****.***
Jill VanDiver
Detail-oriented
professional with
extensive experience in
customer service and
support roles. Proficient in
data entry, Microsoft
Office Suite, and various
CRM software.
Demonstrated ability to
manage and update
customer information
accurately. Strong
organizational skills and
attention to detail. Eager
to contribute to United
Direct Insurance Services,
Inc. as a Customer
Information Data Entry
specialist.
Summary
Experience
DTC Specialist (Direct to
Consumer)
Red Wing Shoe Co.
Aug 2024 – Present (8 mos)
• Centralized and
streamlined operations by
merging Retail Support
and Consumer Specialist
teams, enhancing
efficiency and customer
satisfaction rates by
• Assisted with orders,
returns, inventory checks,
and case creation,
ensuring accurate and
timely updates to
customer information.
• Collaborated with
various departments,
including shoe repair and
product development, to
resolve customer issues
and maintain high
standards of service.
Retail Support Specialist
Red Wing Shoe Company
Aug 2022 – Present (2 yrs 8 mos)
• Delivered exceptional
customer service by
placing orders, handling
product inquiries,
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Key job qualifications
Here are some of the top qualifications for this role that the hiring manager would look for:
Minimum of 2 years of experience in data entry
Proficiency in data entry software and
Microsoft Office Suite, particularly Excel
Strong attention to detail and excellent
organizational skills
Suggestions
To further enhance your resume and stand out, you
could add the following to your resume:
Include specific examples of adhering to data
privacy protocols and conducting data integrity
checks in your recent roles.
Highlight your experience in preparing reports
related to customer data and communicating
findings to management.
Below is a suggested example to help you get
started. Please adapt it to fit your unique skills and experience.
"Conducted regular data integrity checks and
adhered to data privacy protocols, ensuring the
security and accuracy of sensitive customer
information."
Home My Network Jobs Messaging Notifications Me For Business Lear Preview for resume
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checking repair status,
ensuring high customer
satisfaction rates.
• Utilized Sales Force,
Five9, Excel, Word, Order
Dynamics, and M3 to
manage and update
customer information
accurately, supporting
seamless store operations.
• Resolved customer
issues and created cases
efficiently, contributing to
improved store support
and operational efficiency.
Consumer Relations
Red Wing Shoe Company
Jan 2022 – Present (3 yrs 3 mos)
• Delivered exceptional
customer service by
receiving calls and emails,
placing orders, and
emailing UPS prepaid
labels for product repairs,
ensuring high customer
satisfaction rates.
• Resolved product
failures and defects
efficiently, contributing to
improved customer
experience and
operational efficiency.
• Managed and updated
customer information
accurately, supporting
seamless operations and
data integrity.
Licensed Nail Technician
Oct 2000 – Present (24 yrs 6 mos)
• Owned and operated
salons, performing
services such as
manicures and pedicures,
ensuring high customer
satisfaction rates.
• Utilized multiple
booking and computer
platforms to manage
appointments and
customer information
accurately, supporting
seamless operations.
• Handled reception and
bookkeeping tasks,
demonstrating strong
organizational skills and
attention to detail.
Customer Experience Associate
Red Wing Shoe Company
Jan 2022 – Mar 2022 (3 mos)
• Managed and updated
customer information
accurately using multiple
applications and CRMs,
ensuring data integrity
and supporting seamless
operations.
• Delivered exceptional
customer service by
placing orders, generating
reports, and checking
availability, contributing
to high customer
satisfaction rates.
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• Resolved customer
issues efficiently, creating
cases and finding
solutions, enhancing
overall customer
experience and
operational efficiency.
Telesales Representative
Spectrum Business
Jan 2021 – Apr 2021 (4 mos)
• Trained in various
computer applications,
including Salesforce and
CRM software, enhancing
data management
efficiency.
• Delivered exceptional
customer service in a call
center environment,
improving customer
satisfaction rates by 100%.
• Conducted cold calling
and upselling, achieving
sales targets and
contributing to revenue
growth.
Education
Oliver Thein Cosmetology
School
Nail Technician License as well as
Owner Operator of a Salon License,
Nail Technician/Specialist and
Manicurist
1995
For a 350 hour class, I have
made a wonderful living.
Licenses &
certifications
Manicurist/Nail Technician -
Minnesota Board of
Cosmetology
Issued Jan 2022 – Expires Jan 2026
Credential ID 21067515
Skills
Cold Calling • Upselling •
Customer Service • Nail
Care • Front Desk • POS •
Retail Sales • Account
Management • Salesforce •
CRM Software
Honors & awards
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