Customer Service Store Manager

JORDYN WOOD

Aurora, Colorado 850-***-**** ******.*****@*****.***

PROFESSIONAL

SUMMARY

Customer-oriented professional with strong history of leading high-performance teams to exceed goals. Dedicated and hardworking with an internal drive to deliver excellence. Tactical team builder with strong background in training and team development .

SKILLS

Forecasting and Planning

Growth Mindset Leads Through Empathy

Punctual, Responsible, and Trustworthy Teamwork Mentality Effective Communication

WORK HISTORY

STORE MANAGER 8/2024 – current

National Vision

Drives, monitors, and achieves profit, sales and performance goals according to NVI standards.

Optimizes and oversees store operations to ensure efficiency and compliance with company’s policies

. Identifies areas of opportunity and creates an action plan for improvement.

Commitment to providing outstanding customer service.

Conducts routine store audits of key store functions such as merchandising, professional relations, remakes, and customer service.

Initiates ongoing communication with the District Manager and provides store reporting as required.

Develops and keeps a good working relationship with doctors associated with the store and serves as liaison between doctor and store personnel.

BUSINESS OWNER 04/2021 – 8/2024

Jlynn Collectibles

Ensure customer satisfaction by implementing innovative business strategies and streamlining processes.

Enhanced company profitability by reducing overhead costs and negotiating favorable offers with customers.

Expanded market reach with targeted marketing campaigns and strategic partnerships.

MARKET MANAGER 01/2020-08/2023

Luxottica

Coach team as necessary to create excellence.

Confident when faced with having to deliver tough feedback.

Simultaneously elevated the customer journey throughout all phases of a patient's optical needs.

Bridge communication between doctor and company to escalate relations.

Lead through communication, empathy, and transparency.

Schedule employees to create a positive experience for both the customer and the employee.

Provide outstanding customer service.

STORE MANAGER 01/2011 to 01/2020

Starbucks

Proactively identifies and solve complex problems impacting operations management and business direction.

Consistent planning for attracting, sourcing, and hiring employees who demonstrate a passion for customer service and embrace company’s missions and values.

Protect company reputation and build a loyal client base by working relentlessly to ensure customer satisfaction.

Create training plans and schedule the appropriate time for training needs.

Follow up to check knowledge and receive feedback.

Exceptional attendance record with special attention to punctuality.

Maintain correct inventory levels by tracking usage and creating pars.

Communicate plans with the team effectively and transparently.

Elevate the Starbucks experience by observing interactions, providing feedback, and coaching to reinforce or redirect.

Use insight questions to evaluate knowledge of others to meet company expectations.

Develop others through periodic conversations to give feedback.

Demonstrate a growth mindset.

EDUCATION Arizona State University

Bachelor of Arts, Psychology

January 2019

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