Administrative Assistant Call Center
Resume:
Sabrina Jones
Professional Administrative Professional to add to your team!
Chicago, IL 60615
*******@*****.***
Professional Summary
Motivated by the reciprocity of gaining personal professional advancement while assisting in advancing a company’s goals.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mailroom/Administrative Clerk
IST Management-Chicago, IL
March 2023 to Present
• Produced efficient office workflow
• Organized mail distribution
• Arraigned, coordinated and delegated documents, improving overall communication.
• Operated various computer software that facilitated file utilization, and consumption. Administrative Assistant
Adecco Staffing-Chicago, IL
January 2023 to April 2023
• Maximize productivity through producing superior administrative, services to various assignments as needed.
• Prepare/organized and stored information in paper and digital form.
• Fostered email and inbound call queries.
• Facilitated a pleasant work environment.
Housing Specialist
Beacon Hill Staffing, Chicago Housing Authority-Chicago, IL October 2021 to December 2022
• Processed client files
• Utilized Yardi management software.
• Interviewed with housing recipients for recertification
• Adhered to HIPA laws to ensure client confidentiality Member Services Representative Northbridge Staffing American Dental Association-Chicago, IL
September 2019 to October 2021
• Contributed to a call center by maintaining excellent customer relations
• Managed approximately 80 calls daily in a call center environment
• Improved membership sales by 70%
• Informed members of account information and notifications
• Distributed educational resources through website navigation. Administrative Assistant/Leasing Assistsnt
Regents Park Apartments-Chicago, IL
October 2014 to September 2019
• Centralized administrative responsibilities by illustrating, effective communication, time management and securing property data
• Increased and reconcile tenant files
• Decrease monthly vacant units by 80%.
• Conduct and correspond with prospective clients for unit tours.
• Executed tenant maintenance requests.
• Processed vendor invoices, bank deposits, rent collections, and evictions into data base. Document Intake Coordinator/ Receptionist
Hennepin County Social Services-Minneapolis, MN
June 2008 to October 2014
• Achieved workflow efficiency
• Conducted intake procedures
• Uploaded and indexed client documents for case reviews
• Worked efficiently in a high-volume environment.
• Managed front end functions smoothly.
• Scheduled appointments for clients and caseworkers. Sr. Office Specialist
University of Minnesota-Saint Paul, MN
January 2003 to June 2008
• Coordinated all email correspondences from office staff to the clients.
• scheduled staff and client meetings.
• Proofread, edited and transcribed documents for evaluations Education
Certificate in Transportation
Juarez driving academy - Chicago, IL
June 2023 to September 2023
AS in Accounting
Minneapolis Community and Technical College - Minneapolis, MN August 1998 to May 2000
BA in Business Administration
University of Minnesota - Saint Paul, MN
August 1997 to May 1999
Contact this candidate