Customer Service Representative
Resume:
Fahad Khalid
Customer Service Representative
Personal information
**************@*****.***
Dubai - United Arab Emirates
Male
Pakistani
Mother tongue(s)
Urdu
Punjabi
Summary
Dynamic and proactive as a Customer Service Representative with over 3 years of progressive experience in fine dining establishments. Adept at creating exceptional guest experiences through excellent service and attention to detail. Seeking to leverage strong leadership skills and hospitality expertise to enhance service quality in a reputable restaurant. Job applied for
Keywords
Customer Service Excellence Team Leadership Dining Experience Enhancement Proactive Service Management Professional experience
Head Waiter
Arabian Fish House Restaurant ( Branch Of Arabian Tea House Restaurant & Cafe) Sharjah 1 Jan 24 - Present
Oversaw dining room operations, ensuring the highest levels of customer satisfaction through proactive service and attention to detail. Trained and mentored junior staff, enhancing teamwork and service delivery. Maintained knowledge of menu items, including specials and wine pairings, to deliver informed recommendations, contributing to increased sales and guest satisfaction. Waiter
Arabian Tea House Restaurant & Cafe Dubai
11 Nov 22 - Present
Provided exceptional dining experiences by attending to guests' needs and managing order accuracy. Collaborated with kitchen staff to ensure timely delivery of food and beverages while maintaining high standards of presentation. Developed rapport with regular guests, leading to loyal customer base. Customer Service Representative
My Phone & Car Accessories Ras Al Khaima
20 Jun 15 - 20 Jun 17
As a Customer Service Representative, I developed strong communication skills by engaging with customers to address inquiries, resolve issues, and provide information about products and services. My responsibilities included managing customer accounts, processing orders, handling returns, and ensuring customer satisfaction. I also trained new staff on customer service procedures and utilized various software systems for tracking customer interactions.
Education and training
1 Jun 25 Resume created by CVpop - www.cvpop.com Page 1/3 Matriculation (Biological Science)
New City High School Rawalpindi Pakistan
1 Jan 10 - 31 Dec 12
Associate Diploma in Food & Safety
National Technical Training Council Rawalpindi Pakistan 1 Jan 13 - 30 Dec 14
Earned a certification in Food and Safety Management, gaining valuable insights into food inventory management, food hygiene, and maintain exceptional service standards. Associate Diploma in Hospitality Management
National Technical Training Council Rawalpindi Islamabad 1 Jan 18 - 31 Dec 19
Graduated with an Associate Diploma in Hospitality, focusing on service excellence and hospitality management. Completed coursework in restaurant operations and culinary techniques, enhancing my ability to provide quality service in high-pressure environments.
Foreign language(s)
English
Listening Reading Spoken interaction Spoken production Writing C1 C2 B2 B2 C2
Arabic
Listening Reading Spoken interaction Spoken production Writing B2 C2 B1 B1 C2
Abilities
Leadership
Customer Engagement
Menu Knowledge
Time Management
Personal skills
Communication skills
My professional journey as a Head Waiter has greatly enhanced my ability to communicate effectively with both guests and team members. I have learned to engage with diverse clientele, conveying menu items and specials with clarity while ensuring a personalized service. My experience leading a team also allowed me to foster an open communication culture, encouraging feedback and collaboration for improved service delivery. Organisational / managerial skills
With a proactive mindset, I have developed strong organizational skills that facilitate streamlined service operations. In my previous roles, I effectively managed multiple tables and coordinated with kitchen staff to ensure seamless service. My ability to prioritize tasks and adapt to the fast-paced dining environment has consistently contributed to operational efficiency and enhanced guest experiences.
Job-related skills
As an intermediate Head Waiter, my role has equipped me with extensive knowledge of restaurant operations, service protocols, and customer expectations. I have successfully executed various dining experiences, from casual luncheons to upscale events, tailoring my approach based on the service theme and clientele. My proactive nature drives me to continuously seek improvements in service techniques and guest interactions. Digital skills
I possess proficient digital skills relevant to the hospitality industry, including experience with reservation management systems, POS software, and online table management tools. My familiarity with these platforms has enabled me to optimize service efficiency, track reservations, and enhance the overall dining experience for our guests. Hobbies
Traveling Culinary Arts Photography
Reading
1 Jun 25 Resume created by CVpop - www.cvpop.com Page 2/3 Further information
Certifications
ServSafe Food Handler Certification
Certified Sommelier
Courses
Advanced Food and Beverage Service
Food And Safety Training
Hospitality Management Program
Projects
Seasonal Menu Launch: Coordinated the launch of a new seasonal menu, collaborating with chefs to create engaging presentations and tastings, which increased guest interest and sales. Customer Feedback Initiative: Implemented a proactive customer feedback initiative that focused on gathering guest insights to improve service quality and dining experiences. Attachments
Food And Safety.pdf Hotel Management.pdf
1 Jun 25 Resume created by CVpop - www.cvpop.com Page 3/3
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