Data Entry Customer Service

ANGELA FERNANDEZ

Granite City, United States ****0

618-***-**** ************@*****.***

Professional Summary

Wearing many industry hats, decided to return to administrative field. Versatile administrative professional well-versed in a various practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in MS Office and EHR systems. Managing duties to facilitate smooth workflow and operational efficiency. Skills

• Typing 40 wpm

• 10 Key speed is 10000

• AR/APAS/400

• Customer Service

• Medical terminology

• Project Management

• Clear oral/written communication

• Verify/Input time cards

• Attention to Detail

• Data entry skills

• Warehouse Logistics

• Multi-tasking ability

Work History

Store Associate Aug 2022 - Current

QuikTrip Granite City, IL

• Maintained tidy and organized store to comply with cleanliness standards.

• Greeted customers, helped locate merchandise, and suggested suitable options.

• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Balanced and organized cash register by handling cash, credit, and storing coupons.

• Handled over 100-200 customers per day.

Assistant to Property Manager May 2019 - Jun 2023

Center Street Apartments Granite City, IL

• Followed up on delinquent tenants and coordinated collection procedures.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

• Completed final move-out walk-throughs with tenants to identify required repairs.

• Kept accurate records of all resident and tenant correspondence.

• Clean and prepare move-out unit for next tenant.

• Maintain clean and nice property.

Personal Assistant and Caregiver Dec 2021 - Sep 2022 Private Individual Cahokia, IL

• Built strong relationships with clients to deliver emotional support and companionship.

• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

• Maintained appropriate filing of personal and professional documentation Cook at Washington University Mar 2021 - Oct 2021

Frist Class Workforce St Louis, MO

• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

• Skilled at working independently and collaboratively in team environment Room Service/Server Oct 2019 - Mar 2020

Hilton St Louis Airport

• Prepared special services for guests such as honeymoon and other romantic packages.

• Arranged food, utensils and condiments on trays to serve meals with necessary items.

• Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.

• Verified accuracy and quality of orders before delivery. Food Expeditor Nov 2018 - Sep 2019

Hotel St. Louis St Louis, MO

• Assisted preparation of food plates, overseeing quality and appearance.

• Strategically assigned daily work assignments to food runners.

• Maintained speed with service for food orders while minimizing errors and complaint.

• Confirmed proper placement of products and side items while implementing special instructions.

• Delivered exceptional guest experiences through attentive service and quick response to issues.

• Managed time efficiently in order to complete all tasks within deadlines.

• Identified issues, analyzed information and provided solutions to problems. Business Owner/Operator Aug 2017 - Oct 2018

Two Chicks And A Bucket

• Managed day-to-day business operations.

• Assessed income and expenses and adapted plans to improve profit levels.

• Fostered strong professional network and partnership building skills to connect with quality leads.

• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

• Monitored and managed fuel consumption and expenses for management reporting. Imaging Processor Specialist Dec 2013 - Mar 2017

USDA/CMW And Associates

• Exceeded quotas targets and tight deadlines by 50%.

• Manipulated and converted paper documents into digital form to meet needs of individual personnel or projects.

• Government security clearance

• Entered data into computer tracking system and filed paperwork according to procedures.

• Gathered, sorted and scanned documents to enter into computer system.

• Managed huge volumes of data efficiently and with great care on daily basis. Project Supervisor/Registration Sep 2010 - Dec 2013 Express Professionals

• Managed 12 workers day to day operations of remodel of Drury Inn.

• Delivered completed projects on time by prioritizing multiple tasks.

• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

• Monitored workflow to improve employee time management and increase productivity.

• Collected, arranged, and input payroll into database system.

• Resolved discrepancies in data entry activities for accurate, complete jobs.

• Girl Scouts. Completed registration paperwork, verifying accurate patient information.

• Worked with sales staff to evaluate newly established troops, support administrative needs and communicate with new volunteers along with troop members and families.

Team Lead/Data Entry Specialist Mar 1995 - May 2012 IRS W/ Various Temp Services St. Louis, MO

• IRS Government lockbox

• Completed this numerous years in different locations for different agencies.

• Required to work 7 days weeks for 4 to 10 weeks,

• Entered numerical data into databases with speed and accuracy using 10-key pad.

• Collected, arranged, and input information into database system.

• Trained and monitored team of 10 performance and provided constructive feedback to increase productivity and maintain quality standards.

• Secured and protected data from unauthorized access by complying with security protocols.

• Handled day-to-day tax payments with 100% accuracy required.

• Bonded for security

• Coached team members in techniques necessary to complete job tasks. Front Office Manager Jun 2008 - Jun 2010

Unique Personnel Consultants Jacksonville, IL

• Acquired new and second biggest client for pick and pull services.

• Registered, onboarded, and placed new potential candidates.

• Conducted reference checks and screening of potential candidates to support onboarding process.

• Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.

• Reviewed invoices for accuracy and completeness prior to issuing payments.

• Reconciled end-of-day reports to determine accurate billing and payment processing

• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

• Monitored inventory levels to purchase adequate supply and consistent stock of products.

• Completed inventory accounts to keep records current and promote accurate ordering.

• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

No Degree: Medical Administratiion Nov 1992

Missouri School For Doctor Assistants St. Louis

• Academic Honors

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