Customer Support Representative

Maysteve Chery

Customer Care Specialist

Address: *** * **** ** *** B, Goldsboro North Carolina

Phone: +1-919-***-****

E-mail: maystevecheíy123@gmail.com

Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Competencies

Flexible and Adaptable

Dependable and Responsible

Good Telephone Etiquette

Multitasking Abilities

Active Listening

Organization and Time Management

Planning and Coordination

Teambuilding

Attention to Detail

Cultural Awareness

Work History

2022- 2023-06 Customer Support Agent

Aston Carter, San Antonio, TX

Opens customer accounts by recording account information. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service. Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions. accounts by recording account information Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Maintains financial accounts by processing customer adjustments Recommends potential products or services to management by collecting customer information and analyzing customer needs.

2023-08 –2024-05

Customer Support Agent

Liveops Nation

Place outbound calls to verify customer satisfaction and to telemarket company products/services

Ensure compliance with set standards of customer service when conversing with clients Assist customers in resolving issues with purchased products or services Create and update customer profile/accounts to allow for easy resolution of customer problems

Manage inbound calls to ensure effective and timely resolution of customer issues Liveops Nation- Technical Support Representative

06/ 2024 – 09/ 2024

- Provided top-notch support via phone, email, and chat, achieving a customer satisfaction rating of90% consistently.Help desk

- Resolved 40 customer inquiries daily, focusing on quick and effective solutions.

- Collaborated with cross-functional teams to improve product knowledge and enhance customer service strategies.

Education

2022-2024 2 Year college

Languages

English/Haitian Creole

,Spanish

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