Project Management Program

Blairr R. Swayne

Owings Mills, MD ***** 860-***-**** ********@*****.***

Professional Summary

Dynamic and results-driven Program Management leader with over 10 years of experience in building, scaling, and leading high-performing PMOs across global organizations. Proven track record of managing complex, cross-functional programs that drive strategic initiatives and deliver measurable business outcomes. Expert in developing standardized project management methodologies, optimizing resource allocation, and implementing robust governance frameworks. Skilled at building relationships with executive stakeholders and fostering collaborative partnerships to ensure program success. Passionate about developing talent and creating cultures of excellence within PMO teams spanning multiple regions. Areas of Expertise

● Program/Project Management Methodologies (Agile/PMP)

● PMO Establishment & Optimization

● Executive Stakeholder Management

● Budget Management ($7M+)

● Resource Demand Planning

● Global Team Leadership (AMER/EMEA)

● Risk & Issue Management

● Strategic Planning & Execution

● Change Management

● Project Governance & Compliance

● Performance Metrics & Reporting

● Cross-functional Collaboration

● Process Optimization

● Project Portfolio Management

Professional Experience

Director, Revenue Enablement Operations

Justworks, New York, NY 07/2023 - Current

● Established and led a global Program Management Office overseeing 20+ concurrent strategic initiatives, ensuring alignment with corporate objectives and on-time delivery.

● Developed comprehensive project governance framework and standardized methodologies that improved project delivery efficiency by 25% and reduced budget variances to under 5%.

● Implemented robust resource demand planning processes across departments, optimizing staffing allocations and reducing resource conflicts by 30%.

● Created executive-level reporting dashboards that provided real-time visibility into project status, risks, and financials, enabling data-driven decision making at the leadership level.

● Facilitated cross-functional steering committee meetings with C-suite executives, driving consensus on strategic priorities and resource allocations. Director, Learning & Enablement, Operations

Indeed, Inc., New York, NY 02/2021 - 03/2023

● Led a team of 15 program and project managers responsible for delivering enterprise-wide transformation initiatives across product, technology, and go-to-market functions.

● Managed a $7MM program budget, implementing financial controls and reporting that increased ROI by 18% and provided full transparency to executive stakeholders.

● Designed and implemented a comprehensive project intake and prioritization framework that aligned project selection with strategic objectives and optimized resource allocation.

● Established consistent project management methodologies, tools, and templates that standardized delivery approaches and improved program execution across global teams.

● Developed metrics-driven performance reporting that provided executive leadership with actionable insights for strategic decision making.

● Created and led a Project Management Center of Excellence that built capabilities across the organization and improved project success rates by 35%.

● Successfully delivered a complex global technology platform migration that impacted 3,000+ users across 20 countries, completing on time and 5% under budget. Sr. Manager, Learning & Enablement Operations

Indeed, Inc., New York, NY 10/2015 - 02/2021

● Built and scaled the company's first formal Program Management Office, establishing governance processes, methodologies, and reporting standards.

● Led a team of project managers overseeing a portfolio of 50+ projects with combined budgets exceeding $20M annually.

● Implemented a resource capacity planning model that optimized staffing allocations and improved on-time delivery rates from 65% to 88%.

● Developed comprehensive risk management framework that reduced project delays by 40% through proactive identification and mitigation strategies.

● Created standardized project status reporting that provided executive leadership with consistent visibility into project health, risks, and financial performance.

● Designed and delivered project management training programs that built capabilities across the organization and improved project outcomes.

● Successfully managed the integration of three acquired companies, harmonizing processes and systems while ensuring business continuity.

Associate Manager

Indeed, Inc., New York, NY 01/2014 - 10/2015

● Led a team of support specialists, coordinating workflows and enhancing customer satisfaction metrics by 25%.

● Implemented project management methodologies for process improvement initiatives, resulting in 15% efficiency gains.

● Managed cross-functional projects to streamline customer support operations and reduce resolution times.

Sr. Client Support Specialist

Indeed, Inc., New York, NY 02/2012 - 01/2014

● Managed client implementation projects, ensuring successful onboarding and satisfaction.

● Analyzed support metrics and implemented process improvements that reduced response times by 30%.

● Collaborated with cross-functional teams to deliver system enhancements and optimize client experiences.

Education & Certifications

● B.A., Organizational Communication & Women's Studies – University of Connecticut

● Project Management Professional (PMP) Certification – Project Management Institute

● Change Management Certification – Wharton University

● Organizational Behavior Certification – Harvard University

● Leadership Coaching Certification – New York University

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