Social Media It Support
Resume:
Patrick Abu
************@*****.***
IT Technician, Social Media Manager & Content Creator Dynamic IT Technician, Social Media Manager, and Content Creator with expertise in IT support, web development, and digital marketing. Proven experience in troubleshooting hardware/software issues, optimizing website performance, and executing data-driven social media strategies. Adept in network administration, cybersecurity, SEO optimization, and content creation to enhance system efficiency and online engagement. WORK EXPERIENCE
Social Media Manager & IT Support (Mothercare International School) Currently Working (Hybrid) since 2023
Develop and execute digital marketing strategies to enhance the school's online presence.
Manage and optimize the school's social media platforms (Tiktok, Facebook, X/Twitter, Instagram, LinkedIn), increasing engagement and audience reach.
Provide IT support, troubleshooting network, software, and hardware issues for staff and students.
Create and optimize digital content for SEO, improving the school's online visibility.
Conduct analytics reporting using Google Analytics and other tools for data-driven decision-making.
Coordinate digital promotion of school events, increasing attendance and participation. Web Developer, Social Media Manager & IT Technician (Enigma IT Solutions) Currently Working (Remote) since 2023
Develop and maintain company websites, ensuring security, functionality, and SEO optimization.
Manage social media platforms, creating engaging content and implementing growth strategies.
Provide IT support, diagnosing and resolving hardware, software, and network issues.
Execute digital marketing strategies, including email campaigns and targeted advertising.
Utilize analytics tools to monitor performance, providing insights for continuous improvement.
Assist in event promotion and online webinars, increasing visibility and participation.
Create and curate high-quality digital content to enhance brand visibility. IT Technician (Kotoka International Airport)
Internship - 2019
Assisted in IT support protocol development, improving efficiency and service delivery.
Specialized in troubleshooting hardware, software, and network-related issues.
Supported technology deployment and maintenance within the Electrical Department. IT Technician (Accra Technical University)
National Service - 2020 to 2021
Facilitated the integration of Koha Library Software for improved resource management.
Resolved technical issues with printers, copiers, and other peripheral devices.
Managed social media outreach and produced marketing materials for the library. IT Technician (InfoSource Limited)
Internship - 2019 to 2020
Provided IT support, ensuring optimal performance of IT infrastructure.
Developed and refined IT support documentation for improved troubleshooting efficiency.
Assisted clients with software and hardware issues, ensuring customer satisfaction. ICT Assistant & Laboratory Technician (Mothercare International School) Internship - 2018 to 2019
Managed ICT laboratory, ensuring compliance with quality standards.
Provided IT support and maintenance for school computer systems.
Delivered ICT lessons to students, enhancing their technical knowledge. EDUCATION
Bachelor's Degree in Computer Science - Accra Technical University (2020 - 2022)
Higher National Diploma (HND) in Computer Science - Accra Technical University (2017
- 2020)
Cyber Security Masterclass - Business Trust
SKILLS
IT Support & Troubleshooting: Network administration, hardware/software support, cybersecurity
Web Development: Wordpress
Digital Marketing: SEO, SEM, social media strategies, email marketing
Content Creation: Graphic design, photography, videography, blog writing
Data Analytics: Google Analytics, data-driven decision-making
Project Management: Collaborative teamwork, project execution REFERENCES
Mrs. Sheila Acquah Asare
Director
Mothercare School Limited
Nana Kwabena Kwarteng
CEO
Enigma IT Solutions
Dr. Florence
Head of Department
Accra Technical University
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