Data Entry Specialist

STEPHANIE *************@*******.*** THOELE 562-***-****

Organized expert with 10 years of healthcare experience and documenting information. Professional team player successful at working with various teammates and decision-makers. Dedicated team player

Critical thinking skills

Documentation proficiency

Troubleshooting skills

Multiline phone system proficiency

Enterprise Scheduler PIH Health - Whittier, CA 01/2018 - Current Very knowledgeable with HMO, PPO, Medicare, Medicare Advantage, Medi Cal and Medi Cal Managed Care plans.

Verified that patients had the proper insurance coverage prior to appointment scheduling. Verify insurances for Family Medicine, Internal Medicine and Pediatrics. Train new employees on insurances and scheduling software. Called insurance companies to ascertain information or by utilizing websites. Followed specific security rules and guidelines to protect sensitive data and patient medical records. Updated all patient and insurance data regularly and carefully inputted changes into company's Practice Management system.

Provided excellent service and attention to customers and staff through phone conversations or organization's messaging software.

Maintained updated insurance knowledge through PM and Phreesia. Recognized by management for providing exceptional customer service. Improved operations by working with team members and customers to find workable solutions. Implemented the eligibility workflow to be used organization wide. Lung Screening Scheduler PIH Health - Whittier, CA 03/2017 - 01/2020 Maintained daily calendars, set appointments with patients and Nurse Navigator. Entered information into SRIS and into AM.

Scheduled and confirmed appointments with patients. Screened patients smoking history to qualify for program. Schedule LDCT and follow up exams during allotted radiology times. Reschedule no show and missed appointments.

Get pre certifications and submit authorizations for exams. Call Center Representative PIH Health - Whittier, CA 10/2011 - 03/2017 Scheduled appointments for Family Medicine and Pediatrics. Triaged calls and transferred to nurse or appropriate staff. Answered, screened, or relayed messages to doctors or nurses for patients. Full registration on each chart. Created new patients and newborns per workflow. Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Evaluated customer account information to assess current issues and determine potential solutions. Summary

Skills

Experience

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Answered, screened and processed over 50 calls daily by using call management system and web-based communications.

Accurately documented calls and caller information in EHR software and made updates to data as needed. Trained new employees on Call Center algorithm.

Familiar with Allscripts, Phreesia, Practice Management, HIPAA.

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